Today
Top Secret/SCI
Mid Level Career (5+ yrs experience)
$90,000 - $100,000
No Traveling
IT - Networking
Fort George G Meade, MD (On/Off-Site)
General Description: Managing the ticketing system for telecommunications equipment troubleshooting requests
Primary Responsibilities
· Provide situational awareness (SA) of DISN hosted, cloud, and endpoint services. This includes providing situational understanding of the DISA provided or hosted services, whether cloud-based or endpoint and support to same activities.
· Maintain and provide timely situational awareness, reasons for outage (RFO) and restoral effort POA&Ms for reportable incidents that are in turn escalated by the DJOC Battle Captain within 15 minutes. This is an essential task which informs and supports decision making by DISA Senior Leadership.
· Review and monitor designated dashboards and incident management tools for proactive incident validation and reporting.
· Coordinate with DISA NetOps elements, mission partners, CCMDs, MILDEP, and DAFA as required.
· Provide an in-depth knowledge and understanding of Operational Reporting and Incident and Change Management for essential applications and services.
· Execute in real time, in accordance with mission requirements: Tracking of current outages that will impact the DODIN. Tracking of upcoming and current Change Management tickets
· Provide timely reporting for all reportable outages through published reports that go up through the DJOC Battle Captain to the DISA Director and other Senior Leaders.
· The position is also an active participant in the Contingency Support and the Emergency Readiness Group (ERG) and employees are considered emergency personnel who will perform duty functions at customer off-site facilities within the DC Metro area.
Basic Qualifications
· Ability to maintain TS/SCI security clearance.
· Currently possess DoD 8750 certification at IAT level II, Security+ CE.
· Bachelor's degree in a relevant technical discipline and 4+ years of overall related experience. (or substitute degree for additional YOE)
· Experience with various Microsoft technologies such as MS Office (Word, Excel, and PowerPoint) and SharePoint
· Experience with system applications: Global Ticket Management System (GTMS) Remedy Worldwide Online System (WWOLS), NCCM-R, or Telecommunications Certification Office Support System (TCOSS)
· Good oral and written communication skills
Primary Responsibilities
· Provide situational awareness (SA) of DISN hosted, cloud, and endpoint services. This includes providing situational understanding of the DISA provided or hosted services, whether cloud-based or endpoint and support to same activities.
· Maintain and provide timely situational awareness, reasons for outage (RFO) and restoral effort POA&Ms for reportable incidents that are in turn escalated by the DJOC Battle Captain within 15 minutes. This is an essential task which informs and supports decision making by DISA Senior Leadership.
· Review and monitor designated dashboards and incident management tools for proactive incident validation and reporting.
· Coordinate with DISA NetOps elements, mission partners, CCMDs, MILDEP, and DAFA as required.
· Provide an in-depth knowledge and understanding of Operational Reporting and Incident and Change Management for essential applications and services.
· Execute in real time, in accordance with mission requirements: Tracking of current outages that will impact the DODIN. Tracking of upcoming and current Change Management tickets
· Provide timely reporting for all reportable outages through published reports that go up through the DJOC Battle Captain to the DISA Director and other Senior Leaders.
· The position is also an active participant in the Contingency Support and the Emergency Readiness Group (ERG) and employees are considered emergency personnel who will perform duty functions at customer off-site facilities within the DC Metro area.
Basic Qualifications
· Ability to maintain TS/SCI security clearance.
· Currently possess DoD 8750 certification at IAT level II, Security+ CE.
· Bachelor's degree in a relevant technical discipline and 4+ years of overall related experience. (or substitute degree for additional YOE)
· Experience with various Microsoft technologies such as MS Office (Word, Excel, and PowerPoint) and SharePoint
· Experience with system applications: Global Ticket Management System (GTMS) Remedy Worldwide Online System (WWOLS), NCCM-R, or Telecommunications Certification Office Support System (TCOSS)
· Good oral and written communication skills
group id: apexsan
