Today
Top Secret/SCI
Senior Level Career (10+ yrs experience)
$70,000 - $80,000
No Traveling
IT - Networking
Fort Liberty, NC (On-Site/Office)
Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.
#clearance
Position: Service Desk Specialist
Clearance Requirement: Candidates must be US citizens able to obtain and/or maintain a Department of Defense TS- SCI security clearance as a condition and continuation of employment
Location: Fort Liberty, NC
Estimated Duration: Long Term Contract
Pay Rate Range: $31.70/HR + $4.57/hr. (SCA Fringe Benefit)
Shift Hours:
3rd shift 10:45 PM - 9:15 AM (Sun - Wed or Wed - Sat shifts)
Project Description:
Seeking Help Desk or IT Support candidates to ensure reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support the client's mission.
Day to Day Responsibilities/typical day look like:
A Service Desk Specialist:
Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
Provides polite and friendly customer service
Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
Documents incident status and solutions in incident database tools.
Possesses current working knowledge of computers, printers, laptops, and common windows applications
Works through various types Tier II issues with telephone assist
Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
Possesses comprehensive knowledge of desktop operating systems and applications
Skills / Experience:
Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
Selling Points for Candidates:
Position will be able to hold candidate's TS-SCI Security Clearance
Requirements:
Candidates must hold an active TS-SCI Security Clearance and CompTIA Security+ Certification to be considered for this role. Must also meet LCAT requirements: Associate's + 7 years of IT experience OR
Bachelor's + 5 years of IT experience OR Master's degree + 3 years of IT experience
**HS + 9 years of IT experience** - would have to get an client exception
*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*
Health
Dental
Vision
Life Insurance; Short Term Disability
Hospitalization Coverage
Direct Deposit
Weekly Pay Periods
Training and Development Programs
401k
Referral Program
#clearance
Position: Service Desk Specialist
Clearance Requirement: Candidates must be US citizens able to obtain and/or maintain a Department of Defense TS- SCI security clearance as a condition and continuation of employment
Location: Fort Liberty, NC
Estimated Duration: Long Term Contract
Pay Rate Range: $31.70/HR + $4.57/hr. (SCA Fringe Benefit)
Shift Hours:
3rd shift 10:45 PM - 9:15 AM (Sun - Wed or Wed - Sat shifts)
Project Description:
Seeking Help Desk or IT Support candidates to ensure reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support the client's mission.
Day to Day Responsibilities/typical day look like:
A Service Desk Specialist:
Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
Provides polite and friendly customer service
Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
Documents incident status and solutions in incident database tools.
Possesses current working knowledge of computers, printers, laptops, and common windows applications
Works through various types Tier II issues with telephone assist
Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
Possesses comprehensive knowledge of desktop operating systems and applications
Skills / Experience:
Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
Selling Points for Candidates:
Position will be able to hold candidate's TS-SCI Security Clearance
Requirements:
Candidates must hold an active TS-SCI Security Clearance and CompTIA Security+ Certification to be considered for this role. Must also meet LCAT requirements: Associate's + 7 years of IT experience OR
Bachelor's + 5 years of IT experience OR Master's degree + 3 years of IT experience
**HS + 9 years of IT experience** - would have to get an client exception
*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*
Health
Dental
Vision
Life Insurance; Short Term Disability
Hospitalization Coverage
Direct Deposit
Weekly Pay Periods
Training and Development Programs
401k
Referral Program
group id: apexsan
