Secret Cleared SOC Analyst

For immediate response, please send to jbowser@apexsystems.com: WORD resume, desired hourly/salary rate, and best time to speak!

Position: Secret Cleared SOC Analyst
Location: Alexandria, VA (Mark Center)
Duration: 6 Month Contract to Hire (3 years left on the contract)

Selling Points: Free Parking, Contract Stability, Hybrid Schedule

MUST HAVES:
• Secret (Can/will process for Top Secret) | Security+ CE (please send copy)
• Bachelor’s & 2+ years of Telecom/AV experience
• Support for POTS, ISDN, T-1, and other copper pair related telecom technologies
• Knowledge of POTS and ISDN telephony system architectures and configurations.


Job Description:
 Act as a Teir-2 technician for customers seeking support for POTS, ISDN, T-1, and other copper pair related telecom technologies.
 Skilled in employing TDRs, Multimeters, and Butt Sets and amp and probe, to accurately diagnose and troubleshoot telephone outage, ensuring swift resolution and minimal downtime during system outages.
 Be Proficient in utilizing Remedy software as a technician to efficiently troubleshoot, diagnose, and resolves technical issues and outage tickets.
 Identify and address issues promptly, liaising with service groups to ensure proper escalation during outages or degraded system performance.
 Collaborate with partner vendors to facilitate moves, adds, changes, upgrades, and patch management of voice infrastructure.
 Coordinate with vendors to ensure timely resolution of network outages or periods of reduced performance.
 Contribute to the documentation of voice systems by providing clear written and verbal communication

Preferred Qualifications
 Experience with IT trouble ticket management processes and procedures.
 Experience with telecommunication systems Private Branch Exchange (PBX), Automatic Call Distributor (ACD)