Today
Secret
Entry Level (less than 2 yrs experience)
$63,648
No Traveling
IT - Support
Norfolk, VA (On-Site/Office)
Apex Systems is hiring for Service Desk Support, for consideration please apply and email our govt. services recruiter Erica Mokun emokun@apexsystems.com
Location: Norfolk, VA
Schedule: Must be flexible to work multiple shifts. Will be assigned a specific schedule upon training completion. Schedule could include weekdays, nights, over nights, weekends, and off shift hours.
Job Description: Taking tier 1 level calls in support? of the network. Using SM7 ticketing system to track issue. Resolving customer issues with great service and compassion for their problem. Acts as liaison for customers and maintains knowledge of company products and customer service processes. Technical backgrounds needed.
Responsibilities: Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
Candidates need to have great customer service skills. Ideal candidate will be able to work in a call center environment, answering high volume phone calls. Candidates must be reliable to learn quickly, and show that they are dependable.
Requirements:
Clearance Required: Candidates must currently hold or be eligible for an active DoD secret clearance. We are able to sponsor candidates for clearances who meet the other position requirements.
Certification: CompTIA certification, must be CE version of any CompTIA (A+, Network+, Security+) within 60 days
General: Excellent customer service experience Experience with Microsoft Windows OS, HP Service Manager ,Remedy or other ticketing system. Experience with basic troubleshooting hardware/software.
Location: Norfolk, VA
Schedule: Must be flexible to work multiple shifts. Will be assigned a specific schedule upon training completion. Schedule could include weekdays, nights, over nights, weekends, and off shift hours.
Job Description: Taking tier 1 level calls in support? of the network. Using SM7 ticketing system to track issue. Resolving customer issues with great service and compassion for their problem. Acts as liaison for customers and maintains knowledge of company products and customer service processes. Technical backgrounds needed.
Responsibilities: Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
Candidates need to have great customer service skills. Ideal candidate will be able to work in a call center environment, answering high volume phone calls. Candidates must be reliable to learn quickly, and show that they are dependable.
Requirements:
Clearance Required: Candidates must currently hold or be eligible for an active DoD secret clearance. We are able to sponsor candidates for clearances who meet the other position requirements.
Certification: CompTIA certification, must be CE version of any CompTIA (A+, Network+, Security+) within 60 days
General: Excellent customer service experience Experience with Microsoft Windows OS, HP Service Manager ,Remedy or other ticketing system. Experience with basic troubleshooting hardware/software.
group id: apexsan
