Today
Secret
Mid Level Career (5+ yrs experience)
$150,000 and above
No Traveling
IT - Networking
Fort Meade, MD (On-Site/Office)
Job Description
What You'll Do Support and deliver Advanced Services to Cisco's Department of Defense (DoD) customers in the US Public Sector. Act as "Cisco's face to the customer" in a fast-paced, high-impact environment. Solve problems creatively, challenge the status quo, and respond rapidly to escalated issues. Build long-term customer relationships with broad networking knowledge and specific expertise.
Who You'll Work With Join a geographically dispersed team of engineers designing, architecting, and supporting critical networks with Cisco solutions. Focus on continuous development and training on new products/technologies. Collaborate on projects impacting national security, working on network infrastructures and delivering business and technology solutions.
Who You Are
Lead customer delivery engagements and provide escalation support for complex issues.
Mentor and develop others, sharing intellectual capital.
Collaborate cross-functionally to showcase Cisco services and solutions.
Drive customer technology transitions and influence solution architectures.
Build customer simulations to resolve complex problems.
Create and disseminate technical collateral and knowledge transfer.
Provide technical expertise and guidance to resolve critical customer problems.
Continuously learn and strengthen technical skills.
Minimum Qualifications
BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.
Expert level certification (e.g., CCIE) or equivalent desired.
CISSP, Security+ or equivalent required.
Cisco DevNet certification preferred.
Knowledge of software programmability, automation, orchestration, virtualization, and/or security.
Strong communication, consulting, and customer relationship skills.
Experience in complex design recommendations and crisis management.
UC/Collaboration
Expertise in Cisco’s core collaboration technologies (e.g., Cisco Unified Communication Manager, Cisco Jabber).
Experience with gateway protocols (MGCP/H.323/SIP/SCCP) and PSTN connections (FXS/FXO/T1/PRI/SIP/CUBE).
Lead technical discussions on configuration, implementation, troubleshooting, and maintenance of Cisco UC applications.
What You'll Do Support and deliver Advanced Services to Cisco's Department of Defense (DoD) customers in the US Public Sector. Act as "Cisco's face to the customer" in a fast-paced, high-impact environment. Solve problems creatively, challenge the status quo, and respond rapidly to escalated issues. Build long-term customer relationships with broad networking knowledge and specific expertise.
Who You'll Work With Join a geographically dispersed team of engineers designing, architecting, and supporting critical networks with Cisco solutions. Focus on continuous development and training on new products/technologies. Collaborate on projects impacting national security, working on network infrastructures and delivering business and technology solutions.
Who You Are
Lead customer delivery engagements and provide escalation support for complex issues.
Mentor and develop others, sharing intellectual capital.
Collaborate cross-functionally to showcase Cisco services and solutions.
Drive customer technology transitions and influence solution architectures.
Build customer simulations to resolve complex problems.
Create and disseminate technical collateral and knowledge transfer.
Provide technical expertise and guidance to resolve critical customer problems.
Continuously learn and strengthen technical skills.
Minimum Qualifications
BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.
Expert level certification (e.g., CCIE) or equivalent desired.
CISSP, Security+ or equivalent required.
Cisco DevNet certification preferred.
Knowledge of software programmability, automation, orchestration, virtualization, and/or security.
Strong communication, consulting, and customer relationship skills.
Experience in complex design recommendations and crisis management.
UC/Collaboration
Expertise in Cisco’s core collaboration technologies (e.g., Cisco Unified Communication Manager, Cisco Jabber).
Experience with gateway protocols (MGCP/H.323/SIP/SCCP) and PSTN connections (FXS/FXO/T1/PRI/SIP/CUBE).
Lead technical discussions on configuration, implementation, troubleshooting, and maintenance of Cisco UC applications.
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