Secret Cleared Voice Technician

For immediate response, please send to jbowser@apexsystems.com: WORD resume, desired hourly rate, and best time to speak!

Position: Secret Cleared Voice Technician
Location: Joint Base Anacostia Bolling
Duration: Long Term Contract (Goes until July 2029)

Selling Points: Upgrade Clearance to a Top Secret, Accrued Sick Leave, Contract goes until July 2029

MUST HAVES:
• Secret (Can/will process for Top Secret) | Security+ CE (please send copy)
• Bachelor’s & 2+ years of Telecom/AV experience
• Support for POTS, ISDN, T-1, and other copper pair related telecom technologies
• Knowledge of POTS and ISDN telephony system architectures and configurations.


Job Description:
 Act as a Teir-2 technician for customers seeking support for POTS, ISDN, T-1, and other copper pair related telecom technologies.
 Skilled in employing TDRs, Multimeters, and Butt Sets and amp and probe, to accurately diagnose and troubleshoot telephone outage, ensuring swift resolution and minimal downtime during system outages.
 Be Proficient in utilizing Remedy software as a technician to efficiently troubleshoot, diagnose, and resolves technical issues and outage tickets.
 Identify and address issues promptly, liaising with service groups to ensure proper escalation during outages or degraded system performance.
 Collaborate with partner vendors to facilitate moves, adds, changes, upgrades, and patch management of voice infrastructure.
 Coordinate with vendors to ensure timely resolution of network outages or periods of reduced performance.
 Contribute to the documentation of voice systems by providing clear written and verbal communication

Preferred Qualifications
 Experience with IT trouble ticket management processes and procedures.
 Experience with telecommunication systems Private Branch Exchange (PBX), Automatic Call Distributor (ACD)