Sys Admin 1 - Tier 2 - Remote Operations - 2nd Shift

DUTIES AND RESPONSIBILITIES

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• May coach and provide guidance to less-experienced professionals.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
• Modifies, moves, and installs new equipment.
• Performs technical tasks and provides site support.
• Performs integrity testing and interviews customers to gather information about problems.
• Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve.
• Will perform Data Transfer Agent requests to transfer files between networks.

REQUIREMENTS

TS/SCI CLEARANCE WITH FS POLY IS REQUIRED

IAT Level 1

Education:

HS/GED w/10 years of experience

Bachelors' w/5 years of experience

IAT Level 1: CompTIA A+ CE, CompTIA Network+ CE

Mandatory Skill:

Hardware Installation

Installation Maintenance

Maintenance & Repair

Microsoft Software Applications

Microsoft Windows System Administration

Remote Desktop Administration

Technology Knowledge

Travel

Special Requirement:

Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers.

Salary:

The likely salary range is up to $93k . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

GWGES-0195

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