Network Administrator Lead - Folsom, CA

Network Administrator Lead

Who is Epsilon:
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon's headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

Why work for Epsilon:
In joining Epsilon's team, you will have the opportunity to contribute to Epsilon's business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

Where you'll work:
You will be working onsite at WAPA's Folsom, CA location.

Our Customer's Mission:
The Western Area Power Administration (WAPA) is a federal agency under the United States Department of Energy (DOE) that manages and operates high-voltage electric transmission systems across 15 western states. WAPA's mission is to market and deliver reliable, cost-based, renewable power and transmission services to its customers, while also promoting energy efficiency and environmental sustainability. WAPA also manages and markets power from 56 federal hydroelectric power plants, which generate clean and renewable energy for 40 million customers.
Epsilon provides comprehensive and high-quality IT support to WAPA in the areas of; Software maintenance and development, Network, Database, and Operations Support/Management, Supervisory Control and Data Acquisition (SCADA), Cyber-Security, Solution Architecture, and Project Management.

An average day:
As Network Administrator Lead, you will be responsible for leading a team of network administrators and overseeing the health and performance of enterprise network systems. In addition to managing daily operations, this individual serves as the Deputy IT Operations Center (ITOC) Manager, filling in during the ITOC Manager's absence and participating in the on-call rotation for critical infrastructure and incident response. This position ensures continuous network operations across LAN/WAN environments, supports mission-critical systems, and maintains compliance with all regulatory and security standards. In this position you will:

• Lead and manage a team of NOC personnel, including task oversight, timesheet approval, performance reviews, etc.
• Facilitate the weekly Network Operations meeting; review prior outages, upcoming maintenance, departmental incidents, and ensure items are captured in calendars and reports.
• Serve as Deputy ITOC Manager, participating in the on-call rotation and managing major IT incidents and daily operations calls when required.
• Oversee the installation, configuration, troubleshooting, and lifecycle management of network infrastructure (routers, switches, firewalls, DNS, DHCP, VPN, VLAN, Wi-Fi).
• Monitor and respond to network alerts, ensure incidents are accurately documented, and maintain up-to-date communications in Teams and stakeholder channels.
• Maintain network compliance through proper configuration, patching, change management, and adherence to security and regulatory standards.
• Analyze and report on network KPIs, author the monthly outage report, and present NOC performance in contract leadership briefings.
• Reassign incidents from the self-service dashboard to appropriate teams (NetOps, NetSec, NetMgt), and review firewall RITMs and overdue change requests.
• Perform scheduled administrative duties such as bi-monthly guest Wi-Fi password updates and annual accomplishments presentations.
• Collaborate with internal teams and customer leadership to ensure alignment on network health, operations planning, and incident response.

Basic Qualifications:

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 5+ years of experience in network operations or infrastructure support.
• 2+ years in a team leadership or management role
• Strong understanding of enterprise network architecture, protocols, and tools.
• Excellent communication, documentation, and coordination skills.
• Familiarity with ServiceNow, Teams, and network monitoring systems preferred.
• Industry certifications (e.g., CCNA, CCNP, CompTIA Network+) strongly desired.

Other Requirements:

• Must be able to pass federal background investigation and obtain a Public Trust

Physical Demands and Working Conditions:
Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

• Prolonged periods of computer desk work.
• Dexterity of hands and fingers to operate a computer keyboard and other computer components.
• Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.
• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.
• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
• Maintain a professional emotional response when working with others.
• Ability to lift up to 25 lbs.
• Bend, stretch, squat, kneel, to move equipment, set up workstations (projectors, TV screens, computers, servers, routers, printers, tools, etc.).

Connect directly with your dedicated recruiter, Jeannine, on Epsilon's careers page.
www.epsilon-inc.com/careers

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Disabled/Vets.

Please click here to review your rights under EEO policy.

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .

We will be accepting applications through 5/20/2025.