Today
Top Secret
Unspecified
Unspecified
Lorton, VA (On-Site/Office)
Functional Responsibilities:
The ITS - Junior shall possess an active and transferable U.S. TOP-SECRET (with SSBI). This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service Desk Administrator. Responsibilities include acting as the first line on IT phones, following up with Service Desk tickets within 48 hours, inventory support, basic troubleshooting to include tier 1 SOPs, and escalating any non-Tier 1 IT issues, and other duties as needed.
General Experience:
Minimum Education:
The ITS - Junior shall possess an active and transferable U.S. TOP-SECRET (with SSBI). This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service Desk Administrator. Responsibilities include acting as the first line on IT phones, following up with Service Desk tickets within 48 hours, inventory support, basic troubleshooting to include tier 1 SOPs, and escalating any non-Tier 1 IT issues, and other duties as needed.
General Experience:
- Experience with a variety of Operating Systems (OSs), including Windows/Mac/Linux OS.
- Knowledge of MS Office/365, Active Directory, and workforce equipment provisioning.
- Experience with inventory tracking and management.
- Knowledge of mobile devices (Android/iOS)
- Experience with device imaging and activation/de-activation.
- Able to lift 50lbs.
Minimum Education:
- A+ (Preferred)
- Network + (Preferred)
group id: RTX13d55b
