Today
Secret
Unspecified
Unspecified
Reston, VA (On-Site/Office)
Position Description:
In this incident management function, manage incidents to resolution in a 24/7/365 environment using the client incident management processes, effectively guide incident and triage calls from a technical perspective, share technical details obtained from monitoring tools and dashboards to aid troubleshooting, outline details of resolution activities, recommend and implement improved processes, provide timely status updates to stakeholders, assist with postmortem related activities and support various efforts related to operational improvements. Manage efforts to maintain the application in production, including troubleshooting stoppages, repairing bugs, documenting application performance, and coordinating with technology infrastructure management.
Your future duties and responsibilities:
1. Excellent communicator who can manage IT incidents to resolution in a 24/7/365 environment using the client incident management processes and communicate management of incident status, impact and resolution actions.
2. Hands on experience managing and monitoring applications deployed on Amazon Web Services (AWS).
3. Troubleshooting and resolving incidents on the AWS cloud infrastructure.
4. Experience with building tools for monitoring and troubleshooting of system resources in an AWS environment. Ability to triage AWS related incidents using monitoring tools on AWS Cloud.
5. Experience with performance engineering of AWS Cloud applications.
6. Hands on experience working with AWS tools like EC2, ELB, RDS, Redshift, DynamoDB, Aurora, Route53, ECS, Lambada, S3, Batch, CloudWatch, CloudTrail, WAF etc.
7. Hands on experience with transaction level monitoring using Dynatrace and Splunk.
8. Ability to perform transaction level monitoring and troubleshooting in AWS cloud platform.
9. Eyes on glass monitoring of the health of applications as well as the underlying infrastructure.
10. Monitoring experience with tools like Extrahop, SolarWinds, Netcool suite, Catchpoint, MoogSoft.
11. Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance.
12. Proactively looking for hardware, software, and environmental alerts or malfunctions.
13. Effectively lead and guide Incident triage calls from a technical perspective analyzing different components of the infrastructure and application environment via the use of a variety of monitoring tools and processes.
14. Troubleshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools.
15. Perform analysis of data, evaluating multiple application protocols including web, database, storage, and supporting infrastructure such as AWS, UNIX, DNS, LDAP, SSL, SMTP, and FTP.
16. Influence other technical teams on the calls and articulate troubleshooting steps effectively.
17. Lead required technical follow-up calls for critical incidents.
18. Assist with documentation of Root Cause Analysis (RCA) or Correction of Errors (COE) and data quality for all ECC communicated incidents.
19. Ensure appropriate functional and management escalation takes place as per the standards and procedures.
20. Follow up on items that could potentially negatively impact production operations, assist with postmortem related activities and support various efforts related to operational improvements.
21. Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports and address ad-hoc requests.
22. Participate in on-call rotation. Ability to work on any shifts as needed including weekends and night shifts.
23. Ability to report incident details and metrics to senior leadership.
Location: This is an onsite position at Reston, VA.
Required qualifications to be successful in this role:
MINIMUM EXPERIENCE
10+ years of related experience
SPECIALIZED KNOWLEDGE & SKILLS
1. 10+ years of working experience with different IT Infrastructure components such as Unix/ Linux Servers, Wintel Servers, AWS, networks, firewalls, routers, load balancers, VPN, Apache, web logic, LDAP, Active Directory, Exchange, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring and access management solutions for single sign on. Subject matter expertise is not required and experience with at least eight of the above is preferred.
2. Senior level hands-on working experience with Amazon Web Services (AWS).
3. Understanding different layers of the AWS Infrastructure e.g. WAF, R53, CloudFront, Load Balancing, HA features.
4. Proven methodical approach to problem identification, monitoring, problem solving and resolution.
5. Ability to analyze different components of the infrastructure and application environments during Incident triage calls.
6. Ability to trace transaction failures and debug the root cause in various layers of the AWS infrastructure and services.
7. Aptitude to influence other technical teams on incident calls & articulate troubleshooting steps effectively.
8. Experience & confidence working with all levels of management; excellent written and verbal skills.
9. Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and to run large conference calls during Incident calls with a wide range of personnel and management levels.
10. Strong relationship management skills and aptitude to multi-task and work well in a high stress environment, both within teams and independently.
11. AWS Solution Architect Associate or higher certification
12. Monitoring and observability experience.
13. Experience with monitoring dashboards for incident detection and alerting.
14. Perform end-to-end analysis of transactions under an observability environment.
15. Troubleshoot incidents and identify root cause quickly using wire data analytics, application performance management and event correlation monitoring tools.
16. Diagnose and resolve incidents by providing factual data from the various monitoring and instrumentation systems.
17. Monitor applications and infrastructure using tools like Splunk, DynaTrace, OpenTel, Catchpoint, xMatters, SignalFx, xMatters, SolarWinds, Extrahop etc.
Preferred Qualifications:
1. Management and troubleshooting of Middleware products on UNIX and Linux environments. Knowledge of Service Oriented Architecture (SOA), Java etc.
2. Prior Fannie Mae or Financial industry experience.
3. Experience with OpenTel
EDUCATION
Bachelor's Degree or equivalent required.
**CGI anticipates accepting applications for this position through May 31st, 2025.**
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53,100.00 - $130,600.00
CGIs benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
#LI-BR1
Skills:
What you can expect from us:
Together, as owners, lets turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
In this incident management function, manage incidents to resolution in a 24/7/365 environment using the client incident management processes, effectively guide incident and triage calls from a technical perspective, share technical details obtained from monitoring tools and dashboards to aid troubleshooting, outline details of resolution activities, recommend and implement improved processes, provide timely status updates to stakeholders, assist with postmortem related activities and support various efforts related to operational improvements. Manage efforts to maintain the application in production, including troubleshooting stoppages, repairing bugs, documenting application performance, and coordinating with technology infrastructure management.
Your future duties and responsibilities:
1. Excellent communicator who can manage IT incidents to resolution in a 24/7/365 environment using the client incident management processes and communicate management of incident status, impact and resolution actions.
2. Hands on experience managing and monitoring applications deployed on Amazon Web Services (AWS).
3. Troubleshooting and resolving incidents on the AWS cloud infrastructure.
4. Experience with building tools for monitoring and troubleshooting of system resources in an AWS environment. Ability to triage AWS related incidents using monitoring tools on AWS Cloud.
5. Experience with performance engineering of AWS Cloud applications.
6. Hands on experience working with AWS tools like EC2, ELB, RDS, Redshift, DynamoDB, Aurora, Route53, ECS, Lambada, S3, Batch, CloudWatch, CloudTrail, WAF etc.
7. Hands on experience with transaction level monitoring using Dynatrace and Splunk.
8. Ability to perform transaction level monitoring and troubleshooting in AWS cloud platform.
9. Eyes on glass monitoring of the health of applications as well as the underlying infrastructure.
10. Monitoring experience with tools like Extrahop, SolarWinds, Netcool suite, Catchpoint, MoogSoft.
11. Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance.
12. Proactively looking for hardware, software, and environmental alerts or malfunctions.
13. Effectively lead and guide Incident triage calls from a technical perspective analyzing different components of the infrastructure and application environment via the use of a variety of monitoring tools and processes.
14. Troubleshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools.
15. Perform analysis of data, evaluating multiple application protocols including web, database, storage, and supporting infrastructure such as AWS, UNIX, DNS, LDAP, SSL, SMTP, and FTP.
16. Influence other technical teams on the calls and articulate troubleshooting steps effectively.
17. Lead required technical follow-up calls for critical incidents.
18. Assist with documentation of Root Cause Analysis (RCA) or Correction of Errors (COE) and data quality for all ECC communicated incidents.
19. Ensure appropriate functional and management escalation takes place as per the standards and procedures.
20. Follow up on items that could potentially negatively impact production operations, assist with postmortem related activities and support various efforts related to operational improvements.
21. Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports and address ad-hoc requests.
22. Participate in on-call rotation. Ability to work on any shifts as needed including weekends and night shifts.
23. Ability to report incident details and metrics to senior leadership.
Location: This is an onsite position at Reston, VA.
Required qualifications to be successful in this role:
MINIMUM EXPERIENCE
10+ years of related experience
SPECIALIZED KNOWLEDGE & SKILLS
1. 10+ years of working experience with different IT Infrastructure components such as Unix/ Linux Servers, Wintel Servers, AWS, networks, firewalls, routers, load balancers, VPN, Apache, web logic, LDAP, Active Directory, Exchange, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring and access management solutions for single sign on. Subject matter expertise is not required and experience with at least eight of the above is preferred.
2. Senior level hands-on working experience with Amazon Web Services (AWS).
3. Understanding different layers of the AWS Infrastructure e.g. WAF, R53, CloudFront, Load Balancing, HA features.
4. Proven methodical approach to problem identification, monitoring, problem solving and resolution.
5. Ability to analyze different components of the infrastructure and application environments during Incident triage calls.
6. Ability to trace transaction failures and debug the root cause in various layers of the AWS infrastructure and services.
7. Aptitude to influence other technical teams on incident calls & articulate troubleshooting steps effectively.
8. Experience & confidence working with all levels of management; excellent written and verbal skills.
9. Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and to run large conference calls during Incident calls with a wide range of personnel and management levels.
10. Strong relationship management skills and aptitude to multi-task and work well in a high stress environment, both within teams and independently.
11. AWS Solution Architect Associate or higher certification
12. Monitoring and observability experience.
13. Experience with monitoring dashboards for incident detection and alerting.
14. Perform end-to-end analysis of transactions under an observability environment.
15. Troubleshoot incidents and identify root cause quickly using wire data analytics, application performance management and event correlation monitoring tools.
16. Diagnose and resolve incidents by providing factual data from the various monitoring and instrumentation systems.
17. Monitor applications and infrastructure using tools like Splunk, DynaTrace, OpenTel, Catchpoint, xMatters, SignalFx, xMatters, SolarWinds, Extrahop etc.
Preferred Qualifications:
1. Management and troubleshooting of Middleware products on UNIX and Linux environments. Knowledge of Service Oriented Architecture (SOA), Java etc.
2. Prior Fannie Mae or Financial industry experience.
3. Experience with OpenTel
EDUCATION
Bachelor's Degree or equivalent required.
**CGI anticipates accepting applications for this position through May 31st, 2025.**
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53,100.00 - $130,600.00
CGIs benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
#LI-BR1
Skills:
- Data Analysis
- Java
- Linux
- Oracle
- Splunk
- SQL
- Terraform
- Unix
What you can expect from us:
Together, as owners, lets turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
group id: 10115792
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