Senior Program Manager

About the Role:
We are seeking an experienced Senior Program Manager to lead and oversee a geographically dispersed 24x7x365 physical security program in support of classified secure work environments. This critical role requires a strategic thinker and skilled communicator who can manage complex operations ensure client satisfaction and drive program improvements across multiple stakeholders and matrix organizations.
Key Responsibilities:

• Oversee the comprehensive management of a 24x7x365 physical security program.
• Oversee develop and implement operational strategies to ensure seamless coverage and effective response across multiple locations.
• Manage complex scheduling for a distributed workforce ensuring optimal resource allocation to meet program requirements.
• Address workforce challenges including leave coverage holiday and emergency staffing while maintaining operational continuity.
• Conduct regular training in accordance with standard operating procedures (SOPs) and established service level agreements (SLAs) ensuring staff is trained.
• Conduct senior-level client briefings to provide program updates performance metrics and strategic recommendations.
• Serve as the primary point of contact for escalations and critical incident management.
• Analyze current processes and recommend enhancements to improve operational efficiency security measures and client satisfaction.
• Implement best practices in physical security and risk management tailored to the client's needs.
• Manage the program budget ensuring alignment with financial goals and client agreements.
• Forecast track and report on program costs resource allocation and financial performance.
• Coordinate efforts across multiple clients internal teams and matrix organizations to align objectives and deliver seamless service.
• Foster strong partnerships with stakeholders to achieve mutual goals and address program complexities.
• Must be willing to be on call and assume shifts when required.

Qualifications:

• Bachelor's degree in Business Administration Security Management or related field.
• Minimum of 7+ years of program management experience in the private industry (non-government).
• Experience supporting highly classified environments with a thorough understanding of compliance requirements (e.g. NISPOM ICD 705).
• Proven success managing 24x7x365 operations.
• Demonstrated ability to deliver senior client briefings and influence decision-making at the executive level.
• Strong financial acumen with experience managing budgets and financial planning.
• Exceptional organizational skills with the ability to manage multiple priorities in a demanding environment.
• Experience working within matrix organizations and managing cross-functional teams.
• Proficiency in project management tools and software.
• Must demonstrate thorough knowledge of Microsoft applications (MS Teams MS Word PowerPoint MS Shifts or similar shift scheduling platform) along with strong keyboarding basic computer usage and operating controls.

Location: Client Site Reston, VA or Redmond, WA
Travel: 10%
Clearance: Active TS/SCI/Poly++