Today
Secret
Unspecified
Unspecified
IT - Software
Remote/Hybrid• (Off-Site/Hybrid)
Description
*We are open to supporting 100% remote work anywhere within the DC MD VA area*
ICF's Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Developer with a SECRET Clearance to be part of an established team supporting our federal client in Washington, DC.
Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our clients' business.
The Team
Supports the DoS modernization effort to automate all business processes within the department's cloud ServiceNow Platform. The team follows Scrum methodology to support the CICD release methodology in a rapidly growing, entrepreneurial, technology department.
The Work
Be part of an agile team supporting the DoS ServiceNow modernization effort, contributing to the design, development, and implementation of scoped applications and enhancements across the ServiceNow platform. You will also assist in implementing ITSM best practices and contribute to CMDB, reporting, and overall platform stability and enhancements.
Description
As a ServiceNow Developer, you will be responsible for building, customizing, and supporting scoped applications, as well as participating in the ongoing improvement of ServiceNow ITSM processes. You'll work closely with stakeholders and team members to gather requirements, design scalable solutions, and maintain high-quality ServiceNow functionality across the platform.
The ideal candidate will be a self-starter with experience in ServiceNow application development, ITSM, and CMDB best practices. Familiarity with reporting and performance analytics is a plus. This individual will demonstrate strong communication skills and attention to detail, with a proven ability to deliver results in a dynamic and fast-paced environment.
Position Responsibilities:
** The right candidate for this role will reside within commuting distance of the DC MD VA area. While this is a remote role, meetings onsite may require your presence, no more than 20% of your time.**
**Secret Security Clearance Required**
Certifications:
Required Skills:
Preferred Skills:
#DMX24
#Li-CC1
#Clearance
#Indeed
#SC22
#senw22
#sod25
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplacediscriminationrigh t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is :
$98,124.00 - $166,810.00
Nationwide Remote Office (US99)
*We are open to supporting 100% remote work anywhere within the DC MD VA area*
ICF's Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Developer with a SECRET Clearance to be part of an established team supporting our federal client in Washington, DC.
Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our clients' business.
The Team
Supports the DoS modernization effort to automate all business processes within the department's cloud ServiceNow Platform. The team follows Scrum methodology to support the CICD release methodology in a rapidly growing, entrepreneurial, technology department.
The Work
Be part of an agile team supporting the DoS ServiceNow modernization effort, contributing to the design, development, and implementation of scoped applications and enhancements across the ServiceNow platform. You will also assist in implementing ITSM best practices and contribute to CMDB, reporting, and overall platform stability and enhancements.
Description
As a ServiceNow Developer, you will be responsible for building, customizing, and supporting scoped applications, as well as participating in the ongoing improvement of ServiceNow ITSM processes. You'll work closely with stakeholders and team members to gather requirements, design scalable solutions, and maintain high-quality ServiceNow functionality across the platform.
The ideal candidate will be a self-starter with experience in ServiceNow application development, ITSM, and CMDB best practices. Familiarity with reporting and performance analytics is a plus. This individual will demonstrate strong communication skills and attention to detail, with a proven ability to deliver results in a dynamic and fast-paced environment.
Position Responsibilities:
- Develop and support scoped applications within the ServiceNow platform.
- Assist with the design and implementation of ITSM workflows and improvements aligned with best practices.
- Build custom solutions that enhance user experience and drive process automation.
- Participate in design reviews and provide input on architectural decisions and platform enhancements.
- Provide hands-on technical expertise in ServiceNow development, including scripting, integrations, and automation.
- Support CMDB-related enhancements and data integrity initiatives.
- Create and maintain dashboards and performance analytics reports as needed.
- Ensure code quality and maintain platform stability through adherence to CICD practices.
- Collaborate across cross-functional teams, including security, infrastructure, and business analysts.
- Maintain and troubleshoot existing applications and integrations.
** The right candidate for this role will reside within commuting distance of the DC MD VA area. While this is a remote role, meetings onsite may require your presence, no more than 20% of your time.**
**Secret Security Clearance Required**
Certifications:
- ServiceNow Certified System Administrator
- Certified Application Developer
Required Skills:
- 5+ years of ServiceNow development experience with an active ServiceNow Certified System Administrator certification
- 2+ years of experience developing scoped applications
- 1+ years of experience with ITSM module development and best practices
- 1+ years of experience with CMDB data modeling or administration
- 1+ years of experience with creating and managing reports and dashboards
- U.S. Citizenship is required due to federal contract requirements
- Must have active Secret Clearance
- MUST RESIDE IN the United States (U.S) and the work MUST BE PERFORMED in the United States (U.S) as this work is for a federal contract, and laws do apply
Preferred Skills:
- Experience with integrations (SOAP, REST, JSON, JDBC, file imports)
- Experience administering a ServiceNow instance (users, roles, ACLs, workflows, UI policies, etc.)
- Experience with Orchestration and Discovery is a plus
- Experience with performance analytics and dashboard creation
- Certified in two or more additional mainline ServiceNow certifications, with preference for CIS - Discovery and CIS - Service Mapping
#DMX24
#Li-CC1
#Clearance
#Indeed
#SC22
#senw22
#sod25
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplacediscriminationrigh t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is :
$98,124.00 - $166,810.00
Nationwide Remote Office (US99)
group id: 10106050
