Today
Secret
Early Career (2+ yrs experience)
$70,000 - $80,000
No Traveling
IT - Support
Navy Yard, DC (On-Site/Office)
GREAT OPPORTUNITY IN A STELLAR GROUP!
Mindbank Consulting Group has an immediate need for a Tier II Help Desk Technician with at least three years of professional IT support experience, including mobile and wireless devices. This position is 100% onsite at the Navy Yard in Washington, DC. Candidates must have at least a Secret clearance; an unexpired Security+ certification is preferred but not required. This position pays between $70,000 – $75,000 based on each candidate’s skills and professional experience - we also offer various health benefit options, 10 vacation days, 11 holidays, a 401(k), and more!
You will be working in a fast-paced, VIP environment. Current or previous experience supporting the Navy is required.
Help Desk Technician Responsibilities:
• Perform in-depth analysis, diagnosis, and resolution of desktop and workstation issues.
• Assist with help desk duties, including installation and administration of computer hardware, software, and networks.
• Serve as the point of contact for escalated Tier I troubleshooting of PC hardware/software, printers, and network applications.
• Provide mobile device support (e.g., secure smartphones, tablets, laptops).
• Provide wireless support; coordinate requirements for wireless assets as needed.
• Install, test, and operate wireless and data communication network devices.
Help Desk Technician Qualifications:
Candidates MUST meet the following requirements to be considered. Please make sure you include technical details in the work experience sections of your resume so I can see you have the required experience and skills.
• U.S. Citizen with an active Secret clearance.
• At least 3 years of hands-on professional experience in the IT field, with specialized experience in PC and wireless technologies, including PC operating systems, networking and mail standards, and working in a team-based help desk environment. Experience with or supporting the Navy is needed for this role.
• At least 1 year of Mobile Device Management (MDM) experience (e.g., managing secure smartphones, tablets, and laptops).
• Experience with IT asset services and NMCI accounts for the Navy is highly desired.
• Strong verbal and written communication skills, with a patient and positive customer service attitude.
• Security+ certification preferred.
Why should you work for Mindbank?
Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.
Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term Disability
• Short Term Disability
• 401 (k) Plan
• Paid Time Off
• Training and Education Reimbursement
• Referral Bonuses
As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.
Mindbank Consulting Group has an immediate need for a Tier II Help Desk Technician with at least three years of professional IT support experience, including mobile and wireless devices. This position is 100% onsite at the Navy Yard in Washington, DC. Candidates must have at least a Secret clearance; an unexpired Security+ certification is preferred but not required. This position pays between $70,000 – $75,000 based on each candidate’s skills and professional experience - we also offer various health benefit options, 10 vacation days, 11 holidays, a 401(k), and more!
You will be working in a fast-paced, VIP environment. Current or previous experience supporting the Navy is required.
Help Desk Technician Responsibilities:
• Perform in-depth analysis, diagnosis, and resolution of desktop and workstation issues.
• Assist with help desk duties, including installation and administration of computer hardware, software, and networks.
• Serve as the point of contact for escalated Tier I troubleshooting of PC hardware/software, printers, and network applications.
• Provide mobile device support (e.g., secure smartphones, tablets, laptops).
• Provide wireless support; coordinate requirements for wireless assets as needed.
• Install, test, and operate wireless and data communication network devices.
Help Desk Technician Qualifications:
Candidates MUST meet the following requirements to be considered. Please make sure you include technical details in the work experience sections of your resume so I can see you have the required experience and skills.
• U.S. Citizen with an active Secret clearance.
• At least 3 years of hands-on professional experience in the IT field, with specialized experience in PC and wireless technologies, including PC operating systems, networking and mail standards, and working in a team-based help desk environment. Experience with or supporting the Navy is needed for this role.
• At least 1 year of Mobile Device Management (MDM) experience (e.g., managing secure smartphones, tablets, and laptops).
• Experience with IT asset services and NMCI accounts for the Navy is highly desired.
• Strong verbal and written communication skills, with a patient and positive customer service attitude.
• Security+ certification preferred.
Why should you work for Mindbank?
Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.
Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term Disability
• Short Term Disability
• 401 (k) Plan
• Paid Time Off
• Training and Education Reimbursement
• Referral Bonuses
As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.
group id: mbank
