Today
Secret
Early Career (2+ yrs experience)
IT - Support
Wash, DC (On-Site/Office)
Customer Support Specialist
Location: NRL Washington, DC
Certification: IAT Level II
Schedule (FT/PT): Full Time
Clearance: Secret
Salary: Up to $62,899.00
Seeking a qualified Customer Support Specialist to provide Tier 1 support for our customer at the Naval Research Laboratory in Washington, DC. Provide endpoint device support services, including installation, deployment, upgrades, setting accounts, troubleshooting and resolving hardware and software issues related to desktop workstations, mobile workstations, networked and local printers and other network accessible devices. The primary job of Tier 1 is to gather the customer’s information and determine the issue by analyzing the symptoms and identifying the underlying problem.
Duties to include:
Analyze and develop creative solutions for computer system incidents.
Initiate documentation and record-keeping for all project tasks and assigned deliverables.
Consult with the user community to determine system user specifications, understand technical problems, and answer/address areas of opportunity by telephone or self-service submission of information in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Using independent judgement and problem-solving skills, diagnose, identify, isolate, analyze, and solve problems utilizing a holistic approach.
Facilitate and serve as a liaison for requests to product line specialists, application, or system support specialists.
Maintains and updates accurate records and tracking databases for use in future system analysis and design specifications.
Analyzes root cause of recurring problems or abnormal patterns and offers recommendations on effective and efficient solutions.
Partners with system administrators/developers and provides input and recommendations to ensure services and project deliverables are completed properly.
Follows-up with customers to ensure functionality and efficiency.
Provides outstanding, professional services in a variety of circumstances across all organizational levels.
Requirements
Clearance: Secret
Education: High School Diploma/GED
Certification: DoD 8570 IAT Level II Certification (Security +)
Experience:
Minimum of two (2) years of specialized experience and knowledge of hardware, software, information assurance or business analytical support.
Experience must include at least two of the following areas: technical and user documentation, end-user training, network support, information assurance, or general administrative support.
Must possess good interpersonal, communication, and analytical skills.
Physical: The candidate, with or without reasonable accommodation, must physically be able to sit or stand for extended periods of time; lift objects up to 20 pounds; require frequent physical hand dexterity and repetitive movements.
Location: NRL Washington, DC
Certification: IAT Level II
Schedule (FT/PT): Full Time
Clearance: Secret
Salary: Up to $62,899.00
Seeking a qualified Customer Support Specialist to provide Tier 1 support for our customer at the Naval Research Laboratory in Washington, DC. Provide endpoint device support services, including installation, deployment, upgrades, setting accounts, troubleshooting and resolving hardware and software issues related to desktop workstations, mobile workstations, networked and local printers and other network accessible devices. The primary job of Tier 1 is to gather the customer’s information and determine the issue by analyzing the symptoms and identifying the underlying problem.
Duties to include:
Analyze and develop creative solutions for computer system incidents.
Initiate documentation and record-keeping for all project tasks and assigned deliverables.
Consult with the user community to determine system user specifications, understand technical problems, and answer/address areas of opportunity by telephone or self-service submission of information in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Using independent judgement and problem-solving skills, diagnose, identify, isolate, analyze, and solve problems utilizing a holistic approach.
Facilitate and serve as a liaison for requests to product line specialists, application, or system support specialists.
Maintains and updates accurate records and tracking databases for use in future system analysis and design specifications.
Analyzes root cause of recurring problems or abnormal patterns and offers recommendations on effective and efficient solutions.
Partners with system administrators/developers and provides input and recommendations to ensure services and project deliverables are completed properly.
Follows-up with customers to ensure functionality and efficiency.
Provides outstanding, professional services in a variety of circumstances across all organizational levels.
Requirements
Clearance: Secret
Education: High School Diploma/GED
Certification: DoD 8570 IAT Level II Certification (Security +)
Experience:
Minimum of two (2) years of specialized experience and knowledge of hardware, software, information assurance or business analytical support.
Experience must include at least two of the following areas: technical and user documentation, end-user training, network support, information assurance, or general administrative support.
Must possess good interpersonal, communication, and analytical skills.
Physical: The candidate, with or without reasonable accommodation, must physically be able to sit or stand for extended periods of time; lift objects up to 20 pounds; require frequent physical hand dexterity and repetitive movements.
group id: 10507520
