Data Center Support Operator

Shift: Monday-Thursday; On-site

Pay: Based on years of experience

We are seeking a Level I or Level II Data Center Support Operator who has:

technical familiarity with all computing, networking and storage technologies

experience with the installation of server components, including RAM, HDD, PCI cards and processors

working knowledge of Data Center Operations procedures

This position will:

• Coordinate with Data Center personnel to install components into existing equipment, install new equipment into racks, and make all cable connections for equipment delivered to the Data Center.
• Coordinate with Data Center personnel to move any equipment into, within, between, or out of supported Data Center facilities.
• Coordinate with Data Center personnel to un-rack, remove HDD's, harvest critical components, and prepare for salvage any equipment that has reached end of life.
• Coordinate with AERO IT and Hosting Services Leads and Systems Analyst to harvest critical spare parts from surplus/salvage equipment. Maintain inventory of parts in a controlled environment; provide tracking and utilization reports.
• Provide vendor escort on the plant or in the data center for the delivery or servicing of equipment as needed.
• Respond to ITSM incident tickets, including on call / afterhours support.
• Work with Systems Administrator to diagnose issues and return to service failed server hardware.
• Work with System Admin, AERO Hosting Services, and OEM to use AERO IT existing part inventories, OEM provided spares, or RYAN Purchased parts to repair and return to service failed server hardware.
• Work with OEM to coordinate OEM repair activities (warranty or T&M) to include contacting the OEM and open incident, and coordinate OEM repair technician on-site arrival, temporary badging and escorting as needed.
• Communicate status and escalate as needed to minimize Return to Service time and meet incident response goals.
• Update ITSM on incident status timely. Coordinate with Data Center personnel to install components into existing equipment, install new equipment into racks, and make all cable connections for equipment delivered to the Data Center.
• Update Spares Inventory tracking tools as needed.
• Update Asset management DB (AskIT) as needed.
• Work with Systems Administrator to diagnose issues and return to service failed server hardware

Requirements

• 1-4 years of experience in a Data Center Environment
• Proficient verbal and written communication skills
• MCSE, MCSA, A+, Network + or CCNA certifications
• Knowledge of the IEEE and manufacturers cabling specifications
• Be able to work under short deadlines and pressure situations with accuracy
• Basic understanding of Electrical and HVAC mechanical systems and how they impact raised floor capacity
• Know how to analyze and troubleshoot Ethernet and fiber cable problems
• Knowledge of Operating System commands of UNIX and Windows environments
• Knowledge of Server Hardware troubleshooting methodologies and onboard diagnostic tools
• Ability to safely handle and install internal server components
• Experience with various Server OEM incident reporting systems and procedures
• Ability to lift 50 lbs. to top of computer rack
• Perform system diagnostics to various types of servers
• Clear understanding of SAN and disk architecture
• Clear understanding of network protocols and services
• Ability to take direction and work in a team environment.
• Ability to use basic hand tools to install / uninstall computing equipment into racks
• Be proficient in Microsoft Outlook, Word, and Excel.
• Develop proficiency in LM SW tools, including MAXIMO, Service Central

Pay Transparency Statement

Ryan Consulting Group, Inc. complies with all relevant pay transparency laws in each state and jurisdiction where we operate. This includes providing salary ranges and pay data in compliance with state or local regulations where applicable.

We also ensure that applicants and employees in relevant states are informed of their right to inquire about pay information as required by state or local laws. Employees and applicants in states where pay transparency laws are in effect can expect to be provided with salary information upon request during the hiring process.

Equal Employment Opportunity (EEO) Statement

Ryan Consulting Group, Inc. is an equal opportunity employer. We are dedicated to ensuring equal employment opportunities in all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and termination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Ryan Consulting Group, Inc. is also committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to a disability in the application process, please contact humanresources@consultrcg.com.

Drug-Free Workplace Statement

Ryan Consulting Group, Inc. is committed to maintaining a drug-free workplace, in compliance with the Drug-Free Workplace Act of 1988, which is a requirement for all federal contractors. We recognize the impact that drug and alcohol abuse can have on the safety, health, and productivity of our workforce, and we are dedicated to providing a work environment that is free from illegal drugs and alcohol. All employment offers are conditional upon successfully passing a drug screening.