Today
Top Secret/SCI
Unspecified
Polygraph
IT - Hardware
Reston, VA (On-Site/Office)
Zachary Piper Solutions is seeking Cloud Support Specialists (Digital Escorts) to support a critical intelligence cloud security program in Reston, VA. The team is seeking end-user support specialists familiar with cloud environments to support a classified program. This position is open to shift work and there are currently multiple night shift positions available on the team.
This job opens for applications 4/15/2025. Applications for this job will be accepted for at least 30 days from the posting date
Responsibilities of the Cloud Support Specialist:
Qualifications of the Cloud Support Specialist:
Compensation of the Cloud Support Specialist:
#LI-CF1
#LI-ONSITE
Keywords: help desk, helpdesk, IT, information technology, system administration, service desk, servicedesk, active directory, Azure, Office365, Full scope polygraph, FSP, TS/SCI, Polygraph, Full scope, remedy, serviceNow, troubleshooting, troubleshoot, configuration, ticketing, ticketing system, IT, information technology, SOC, security operations center, deploying, deployment, Jira, documentation, intelligence, DoD, department of defense, security clearance, clearance, Washington, Reston, shift work, 24x7, Elkridge, Maryland, CIA, DIA, NGA, NRO, Debugging, audit, root cause, cyber, network operations, operational environment, netops, operations, cyber security, cybersecurity, networks, networking, systems, systems engineering, Cisco, Juniper, LAN, WAN, TS/SCI, SECURITY CLEARANCE, CLEARANCE, TOP SECRET/SCI, SCI, SINGLE SCOPE POLY, POLYGRAPH, software development, troubleshooting, active directory, ticketing, trouble ticketing, remedy, system administrator, systems administrator, system admin, NGA, GEOINT, SIGINT, government contract, sec+, security+, a+, Azure, Microsoft Azure, Microsoft, MS, router, switch, SLAs, SLA, service level agreement, digital escort, intelligence, Microsoft, Azure, tier I, Tier II, active directory, Cloud, cloud based, ticketing, tickets
This job opens for applications 4/15/2025. Applications for this job will be accepted for at least 30 days from the posting date
Responsibilities of the Cloud Support Specialist:
- Complete incoming tickets through Remedy, ServiceNow or other ticketing system
- Troubleshoot and resolve system issues utilizing customer tools
- Document all findings from tickets and incidents
- Provide end-user support to customers at the Tier 1/Tier II level
Qualifications of the Cloud Support Specialist:
- 1+ years of professional IT experience
- Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow
- Bachelor's degree in a related field
- Ability to work Night Shift (shift flexibility)
- Must hold an active TS/SCI with Full Scope Polygraph
Compensation of the Cloud Support Specialist:
- Compensation: $70,000 - $130,000+/year **based on experience**
- Full Benefits: Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
- Long-term stable program with growth opportunities
#LI-CF1
#LI-ONSITE
Keywords: help desk, helpdesk, IT, information technology, system administration, service desk, servicedesk, active directory, Azure, Office365, Full scope polygraph, FSP, TS/SCI, Polygraph, Full scope, remedy, serviceNow, troubleshooting, troubleshoot, configuration, ticketing, ticketing system, IT, information technology, SOC, security operations center, deploying, deployment, Jira, documentation, intelligence, DoD, department of defense, security clearance, clearance, Washington, Reston, shift work, 24x7, Elkridge, Maryland, CIA, DIA, NGA, NRO, Debugging, audit, root cause, cyber, network operations, operational environment, netops, operations, cyber security, cybersecurity, networks, networking, systems, systems engineering, Cisco, Juniper, LAN, WAN, TS/SCI, SECURITY CLEARANCE, CLEARANCE, TOP SECRET/SCI, SCI, SINGLE SCOPE POLY, POLYGRAPH, software development, troubleshooting, active directory, ticketing, trouble ticketing, remedy, system administrator, systems administrator, system admin, NGA, GEOINT, SIGINT, government contract, sec+, security+, a+, Azure, Microsoft Azure, Microsoft, MS, router, switch, SLAs, SLA, service level agreement, digital escort, intelligence, Microsoft, Azure, tier I, Tier II, active directory, Cloud, cloud based, ticketing, tickets
group id: 10430981
