Yesterday
Top Secret/SCI
Unspecified
Unspecified
Business - Support
Offutt AFB, NE (On-Site/Office)
Customer User Support Specialist
R&K Enterprise Solutions, Inc. (R&K) is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) with core capabilities in Mission Support, Engineering and Logistics, Cybersecurity and Intelligence, Environmental and Emergency Management, Exercise and Training, and Defense Healthcare in support of our Defense, Intelligence, and Federal Civilian customers.
R&K has the opportunity to provide Intelligence Support Services to USSTRATCOM J2 and is seeking a full-time highly qualified Customer User Support Specialist for an on-site position at Offutt AFB, NE.
Title: Customer User Support Specialist
Location : Offutt AFB, NE
Duration: Permanent/Full-Time
Clearance: Active TS/SCI Clearance
Start Date: Projected 15 June 2025; Contingent Upon Contract Award
Duties: The successful candidate shall perform the following duties:
Requirements: The candidate shall meet the following qualifications:
Education and Certifications:
R&K Enterprise Solutions, Inc. is an equal opportunity affirmative action employer committed to cultural diversity and compliance. All qualified women, minorities, individuals with disabilities, and veterans are encouraged to apply for R&K job vacancies. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
R&K Enterprise Solutions, Inc. (R&K) is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) with core capabilities in Mission Support, Engineering and Logistics, Cybersecurity and Intelligence, Environmental and Emergency Management, Exercise and Training, and Defense Healthcare in support of our Defense, Intelligence, and Federal Civilian customers.
R&K has the opportunity to provide Intelligence Support Services to USSTRATCOM J2 and is seeking a full-time highly qualified Customer User Support Specialist for an on-site position at Offutt AFB, NE.
Title: Customer User Support Specialist
Location : Offutt AFB, NE
Duration: Permanent/Full-Time
Clearance: Active TS/SCI Clearance
Start Date: Projected 15 June 2025; Contingent Upon Contract Award
Duties: The successful candidate shall perform the following duties:
- Deliver IT support through phone, in-person, and email channels to address user needs
- Create and refine Tactics, Techniques, and Procedures (TTPs) and Standard Operating Procedures (SOPs) to strengthen user engagement
- Diagnose and resolve hardware and software issues within desktop computing environments
- Assist users with navigating systems, utilizing applications, and resolving technical questions
- Record and maintain documentation of common issues and solutions to streamline future support efforts
- Work collaboratively with IT teams to escalate and address complex technical challenges
- Provide user training and guidance on system features, tools, and best-use practices
- Maintain accurate logs of support tickets, issue resolutions, and recurring technical concerns
Requirements: The candidate shall meet the following qualifications:
- Active TS/SCI Security Clearance
- Minimum five (5) years of relevant experience with and/or education in IT customer support; such as telephone, in-person, and email
- Minimum five (5) years of relevant experience with and/or education developing TTP/SOP to support end user engagement
- Minimum five (5) years of relevant experience with and/or education troubleshooting hardware/software issues on a desktop environment
Education and Certifications:
- A Bachelor of Science degree from an accredited college or university
- Current DoD 8570.01-M IAT Level II certification or current DoD 8140 certification
R&K Enterprise Solutions, Inc. is an equal opportunity affirmative action employer committed to cultural diversity and compliance. All qualified women, minorities, individuals with disabilities, and veterans are encouraged to apply for R&K job vacancies. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
group id: 90942423
