Apr 17
Secret
Early Career (2+ yrs experience)
$60,000 - $70,000
No Traveling
IT - Support
Fort Myer, VA (On-Site/Office)
Key Responsibilities:
Install, configure, and troubleshoot desktop devices, printers, scanners, and other peripherals.
Perform critical hardware/software updates to meet security requirements.
Provide daily operational support for client hardware and software installations.
Troubleshoot and resolve issues with desktop video teleconferencing (VTC) hardware and software.
Support users with Windows operating systems, email systems, and multi-profile workstations.
Set up new equipment, load operating systems, and install application software.
Analyze and resolve automation, communication, hardware, and software issues.
Respond to and resolve Remedy tickets within the required timeframes.
Ensure all information, including serial numbers and user details, is documented properly.
Provide follow-up support to ensure issues are resolved to user satisfaction.
Qualifications:
MUST HAVE AN ACTIVE SECRET CLEARANCE
MUST HAVE AN ACTIVE COMPTIA SECRUITY PLUS
U.S. Citizenship required.
Bachelor’s degree in a related IT field
Experience with ticket system like Remedy is preferred.
Experience in DoD environments preferred.
Strong desktop support and/or network experience.
Proven ability to troubleshoot end-user issues and provide customer service.
Experience with software application testing and support.
Must have one additional professional certification in IT.
Fluent in English, both verbal and written communication.
Valid driver’s license and ability to operate motor vehicles.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Experience:
Desktop support: 2 years (Required)
License/Certification:
CompTIA Security+ (Required)
Security clearance:
Confidential (Required)
Ability to Commute:
Fort Myer, Va 22211 (Required)
Work Location: In person
Install, configure, and troubleshoot desktop devices, printers, scanners, and other peripherals.
Perform critical hardware/software updates to meet security requirements.
Provide daily operational support for client hardware and software installations.
Troubleshoot and resolve issues with desktop video teleconferencing (VTC) hardware and software.
Support users with Windows operating systems, email systems, and multi-profile workstations.
Set up new equipment, load operating systems, and install application software.
Analyze and resolve automation, communication, hardware, and software issues.
Respond to and resolve Remedy tickets within the required timeframes.
Ensure all information, including serial numbers and user details, is documented properly.
Provide follow-up support to ensure issues are resolved to user satisfaction.
Qualifications:
MUST HAVE AN ACTIVE SECRET CLEARANCE
MUST HAVE AN ACTIVE COMPTIA SECRUITY PLUS
U.S. Citizenship required.
Bachelor’s degree in a related IT field
Experience with ticket system like Remedy is preferred.
Experience in DoD environments preferred.
Strong desktop support and/or network experience.
Proven ability to troubleshoot end-user issues and provide customer service.
Experience with software application testing and support.
Must have one additional professional certification in IT.
Fluent in English, both verbal and written communication.
Valid driver’s license and ability to operate motor vehicles.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Experience:
Desktop support: 2 years (Required)
License/Certification:
CompTIA Security+ (Required)
Security clearance:
Confidential (Required)
Ability to Commute:
Fort Myer, Va 22211 (Required)
Work Location: In person
group id: unified
