Front Desk Administrator - 505759

Description

The Front Desk Administrator plays a crucial role in maintaining a welcoming and organized environment for customers and employees. They are the first point of contact for anyone seeking in-person IT support and are responsible for managing administrative tasks efficiently.

1. Greeting and Reception:

• Welcome service customers with a friendly demeanor.
• Answer phone calls, transfer calls, and take messages as needed.
• Maintain a tidy and professional reception area.

2. Administrative Support:

• Handle incoming and outgoing IT assets, components, and documentation.
• Schedule appointments and manage tech support bookings.
• Assist with basic administrative tasks (filing, data entry, updating documents, etc.).

3. Communication:

• Communicate effectively with internal staff and external parties.
• Provide information about the organization, services, processes, and policies.

4. Security and Access Control:

• Monitor access to the help desk, ensuring only authorized individuals enter.
• Maintain help desk employee in/out board status.

5. Problem Solving:

• Address technical inquiries, resolve minor issues, and direct urgent matters to the appropriate personnel.
• Handle emergencies calmly and efficiently.

6. Organization and Coordination:

• Maintain office supplies inventory and reorder as necessary.
• Coordinate with other departments for seamless operations.

Requirements

• Holds active Secret clearance (or able to obtain one)
• High school diploma or equivalent (additional education or certification is a plus).
• Excellent communication and interpersonal skills.
• Proficiency in using office software (e.g., Microsoft Office)
• Strong organizational abilities and attention to detail.
• Ability to multitask and prioritize effectively.

Benefits

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.