Today
Top Secret/SCI
Unspecified
Full Scope Polygraph
IT - Support
Annapolis Junction, MD (On-Site/Office)•Annapolis Junction (On-Site/Office)• (On-Site/Office)
Tier 2 Help Desk GW (Wed - Sun 2pm-10pm) - TS/SCI Poly required
Annapolis Junction, MD · Information Technology Apply Now
The Tier 2 Help Desk (Wednesday - Sunday 2pm-10pm shift) shall have the following responsibilities:
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Mandatory skills:
Apply Now
Annapolis Junction, MD · Information Technology Apply Now
The Tier 2 Help Desk (Wednesday - Sunday 2pm-10pm shift) shall have the following responsibilities:
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Mandatory skills:
- TS/SCI with FS Poly
- Bachelors degree and TEN years technical experience OR FIFTEEN years technical experience
- Hardware
- Remote Assistance
- Remote Desktop
- IAT Level 1 certificate (CompTIA A+ CE, CompTIA Network+ CE)
Apply Now
group id: 90989929
