Yesterday
Secret
Early Career (2+ yrs experience)
$100,000 - $125,000
Occasional travel
IT - Database
CMDB Analyst opportunity - 100% Remote
*candidates must be able to ravel up to 4x per year to Lexington, MA as necessary.*
We are looking for a Configuration Management Database (CMDB) and service monitoring specialist to support the CMDB including inventory, service mapping, and service observability through the SolarWinds platform.
The ideal candidate will ensure that all IT assets, configurations, and service dependencies are accurately tracked and up-to-date, maintaining a comprehensive inventory in the CMDB that supports better decision-making and faster incident resolution. This individual will be responsible for administration of the CMDB, responding to users questions and updating documentation. They will work with cross-functional teams to ensure compliance with industry standards, and maintain an accurate inventory of assets. Experience with ITIL processes, administration of ServiceNow CMDB, and first-hand experience in service monitoring / observability solutions like SolarWinds will be key. It is critical that this position be able to talk to system administrators and CMDB users, and be able to use appropriate terminology between the two.
This role will drive data quality standards, identify & implement process improvements, and ensure an accurate representation of assets & services in ServiceNow.
Must Have:
Must understand basic IT System Administrator jargon.
Data Analysis
Reviewing Specification Requirements
Translates Business Requirements into Technical Specifications
Understands and Executes Project Requirements
Excellent Problem Solving
Strong customer service skills and communication
ServiceNow IT Service Management
ServiceNow Multi-Source Configuration Management Database (CMDB) Administration
ServiceNow
Technical Documentation
Nice to Have:
Application and infrastructure monitoring (system performance, identifying issues, troubleshooting)
ServiceNow Development
ServiceNow ITSM Development
Integrating alerts into ServiceNow (ITOM)
Logging and Monitoring (SolarWinds, ELK, Splunk, Prometheus, Datadog)
*candidates must be able to ravel up to 4x per year to Lexington, MA as necessary.*
We are looking for a Configuration Management Database (CMDB) and service monitoring specialist to support the CMDB including inventory, service mapping, and service observability through the SolarWinds platform.
The ideal candidate will ensure that all IT assets, configurations, and service dependencies are accurately tracked and up-to-date, maintaining a comprehensive inventory in the CMDB that supports better decision-making and faster incident resolution. This individual will be responsible for administration of the CMDB, responding to users questions and updating documentation. They will work with cross-functional teams to ensure compliance with industry standards, and maintain an accurate inventory of assets. Experience with ITIL processes, administration of ServiceNow CMDB, and first-hand experience in service monitoring / observability solutions like SolarWinds will be key. It is critical that this position be able to talk to system administrators and CMDB users, and be able to use appropriate terminology between the two.
This role will drive data quality standards, identify & implement process improvements, and ensure an accurate representation of assets & services in ServiceNow.
Must Have:
Must understand basic IT System Administrator jargon.
Data Analysis
Reviewing Specification Requirements
Translates Business Requirements into Technical Specifications
Understands and Executes Project Requirements
Excellent Problem Solving
Strong customer service skills and communication
ServiceNow IT Service Management
ServiceNow Multi-Source Configuration Management Database (CMDB) Administration
ServiceNow
Technical Documentation
Nice to Have:
Application and infrastructure monitoring (system performance, identifying issues, troubleshooting)
ServiceNow Development
ServiceNow ITSM Development
Integrating alerts into ServiceNow (ITOM)
Logging and Monitoring (SolarWinds, ELK, Splunk, Prometheus, Datadog)
group id: 10107773
