Systems Administrator - (Secret SSBI) - Bulgaria

GDIT has an exciting opening for a Systems Administrator supporting our EMITS program & U.S. Army Europe in Bulgaria. This is an unaccompanied tour in a remote/austere environment.

The System Administrator provides oversight of the Tier I and Tier II service desk support team for a large base of end-users in an austere location. This support includes Tier I/II desktop and server management, storage devices, and applications on both classified and unclassified DoD networks. The systems administrator is responsible for the day-to-day operation of the service desk and is responsible for receiving, documenting, and mitigating customer issues.

The Systems Administrator will report to the overall site lead. The systems administrators will review and analyze end-user requests to include opening and closing tickets, logging ticket resolutions, troubleshooting problems, documenting best practices, initiating corrective actions as required and collecting metrics. The systems administrator must possess strong systems administrative troubleshooting skills, excellent customer facing support skills, and communication skills. Excellent customer service skills are mandatory for the performance of this position and the systems administrator must deliver exceptional customer service to each and every end-user. The systems administrator must be able to work in tandem in a dynamic team environment with the government customers.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

• Lead the Tier I and II service desk and systems administration functions.
• Provides first line customer service support to end-users with primary responsibility for providing immediate customer response with proactive and immediate troubleshooting, configuring, and repairing systems, software, and ancillary hardware issues.
• Ensures proper baselining / imaging and patching of systems, STIG and SCAP compliance, and software installation and deployment.
• Ability to properly and effectively provide customer intake across the full spectrum of reporting which includes but not limited to in person, by phone, using ServiceNow, and sending emails.
• Troubleshoot operating systems to include recent and current versions of Microsoft OS issues on Army Gold Master.
• Provide end-to-end system administration to client systems with installing and configuring Microsoft Office Product Suites and provides support to other theater authorized software.
• Processes all non-standard software requests through proper authorizing organizations.
• Validates and archives Authorized to Operate (ATO), Authorized to Connect (ATC) and Certificate of Networthiness (CoN) documents, per AR 25-1 and network accreditation processes.
• Conduct software license tracking, renewals, and audits.
• Maintain inventory of all equipment, software and software licenses.
• Provide technical support, guidance, and administration of Microsoft Systems Center Configuration Manager (SCCM), Microsoft InTune, Microsoft BitLocker Administration and Monitoring (MBAM), Network Access Controls, Domain Group Policy Object (GPO) Controls, Active Directory (AD), Organizational Units (OU) structures., and Microsoft Azure cloud infrastructures.
• Responsible for software/hardware maintenance and troubleshooting of various vendor devices/platforms.
• Administers and maintains OS applications, firm ware, antivirus, BIOS security and IAVA requirements by the US Army standards and regulations to include Assured Compliance Assessment Solution (ACAS), Security Technical Implementation Guides (STIGs), and Security Content Automation Protocol (SCAP) compliancy.
• Troubleshooting all other site authorized software with IMO's and users.
• Proficient in creation and management of customer Active Directory or Army Unified Directory Structure (AUDS) user accounts.
• Manages Active Directory or Army Unified Directory Structure (AUDS) account requests as well as training and certification records for Active Directory users as part of the ATCTS compliancy requirement which includes but is not limited to Information Assurance awareness training, AUP, SAAR, and any other required certifications needed.
• Perform Tier 1/2 Hardware repair for computers, print devices, digital senders and associated IT peripherals.
• Conduct Information Management Officer (IMO) and customer-based application training, develop training documents, and take part in application/product develop/test beds to include application/product roll outs.
• Analyze, write and improve Knowledge Databases, Standard Operating Procedures (SOP) and Work Order Procedures (WOP) to reduce resolution wait times, improve actionable response times and maintain contractual compliancy.
• Collect, document and analyze network metrics to identify potential patterns and trends, work with application tools and within technical teams to document steps for improvements while maintaining customer satisfaction in every step of the service delivery model.

WHAT YOU WILL NEED TO SUCCEED

• Security Clearance Required: The candidate must possess a secret clearance based on a T5/SSBI and be able to obtain a top secret clearance.
• Education: High school diploma or equivalency. Graduate of military or technical school in the field of Information Technology.
• Skills: Qualified Systems Administrator candidates must be currently qualified under AR 25-2 and DoD Instruction 8570 for elevated privileges on DoD and US Army Networks.
• Experience: Should have minimum of 5-8 years of progressive experience leading a service desk team in a high traffic Service Desk environment and System Administration experience. Excellent customer service skills as well as excellent written and oral communication skills are necessary. Prefer candidates that have experience working OCONUS supporting DoD in an austere or remote environment.
• Certification: The candidate must have an IAT Level II certification at time of hire and maintain IAT II compliancy as a condition of employment. The candidate must have an applicable Microsoft certification, such as Microsoft Certified Technology Specialist (MCTS), MCSE, MCSA, or more recent, equivalent or higher Microsoft Certifications. Microsoft Desktop Administrator, Microsoft Azure Administrator Associate, and Microsoft Azure Virtual Desktop certifications are preferred. CCNA certification and an eagerness to work in a cross-functional environment as part of a small team is desired.
• Must have a valid US and international driver's license.

#DefenseOCONUS

Work Requirements