Today
Top Secret/SCI
Mid Level Career (5+ yrs experience)
No Traveling
Full Scope Polygraph
IT - Support
Vienna, VA (On-Site/Office)
WORK REQUIREMENTS
The Contractor Team shall work closely with the Sponsor Project Manager who will manage the priorities.
• The Contractor shall assess and validate requirements for stand-alone tablets used for training courses.
• The Contractor shall track hardware devices and software licenses and to be proactive to ensure nothing enters end-of-life status, ensuring devices and licenses have been identified for procure replacement.
• The Contractor shall provide Tier 1 and Tier 2 support to include access administration, desktop support, problem resolution to IT systems and applications, and to initiate IT hardware and software procurements.
• The Contractor shall provide operations & maintenance support and access administration to the Sponsor’s application that resides in a cloud environment to ensure the application runs efficiently and effectively.
• The Contractor shall track, monitor, and communicate the status on procurements and installations.
• The Contractor shall provide polished skills in customer service while managing customer expectations.
• The Contractor shall track and perform operations and maintenance of stand-alone laptops per the Sponsor’s security regulations to include updating the anti-virus and patches to the operating system.
• The Contractor shall be responsible for moving data between different secured systems, according to the Sponsor’s security guidelines and procedures.
REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE
The Contractor shall have the following required skills, certifications and demonstrated experience:
• Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
• Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
• Demonstrated experience with requirements management
• Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
• Demonstrated experience with oral and written communication skill
• Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date
HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE
Skills and demonstrated experiences that are highly desired but not required to perform the work include:
• Demonstrated experience with the Sponsor’s IT security guidelines and policies
• Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with basic knowledge of Project Management concepts and principles
• Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
• Demonstrated experience with transferring data between different systems
The Contractor Team shall work closely with the Sponsor Project Manager who will manage the priorities.
• The Contractor shall assess and validate requirements for stand-alone tablets used for training courses.
• The Contractor shall track hardware devices and software licenses and to be proactive to ensure nothing enters end-of-life status, ensuring devices and licenses have been identified for procure replacement.
• The Contractor shall provide Tier 1 and Tier 2 support to include access administration, desktop support, problem resolution to IT systems and applications, and to initiate IT hardware and software procurements.
• The Contractor shall provide operations & maintenance support and access administration to the Sponsor’s application that resides in a cloud environment to ensure the application runs efficiently and effectively.
• The Contractor shall track, monitor, and communicate the status on procurements and installations.
• The Contractor shall provide polished skills in customer service while managing customer expectations.
• The Contractor shall track and perform operations and maintenance of stand-alone laptops per the Sponsor’s security regulations to include updating the anti-virus and patches to the operating system.
• The Contractor shall be responsible for moving data between different secured systems, according to the Sponsor’s security guidelines and procedures.
REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE
The Contractor shall have the following required skills, certifications and demonstrated experience:
• Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
• Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
• Demonstrated experience with requirements management
• Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
• Demonstrated experience with oral and written communication skill
• Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date
HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE
Skills and demonstrated experiences that are highly desired but not required to perform the work include:
• Demonstrated experience with the Sponsor’s IT security guidelines and policies
• Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
• Demonstrated experience with basic knowledge of Project Management concepts and principles
• Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
• Demonstrated experience with transferring data between different systems
group id: 10110693a
