Line of Business (LOB) Manager (onsite, DMV area)

Description

ICF is currently seeking a Line of Business (LOB) Manager capable of providing leadership and exercising strong program management skills as part of the leadership team for a large national program of Program Support Services (PSS) for child support enforcement. As the LOB Manager, you will apply your knowledge and experience to support project execution on a national project in a federal consulting environment. The purpose of this project is to assist the Administration for Children and Families (ACF) Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As LOB Manager, you will develop and maintain individual work plans for each LOB's service area: Case Locate and Interstate, Employer Services, and Federal Collection and Enforcement.

You will be responsible for project control and management reporting, in collaboration with the Program and Deputy Program Managers.

The successful candidate should have relevant experience and a proven record of project leadership that includes personnel management, subject matter expertise, quality management, risk management, and critical project and program management skills ideally in a federal contracting environment. Candidates should have a background and experience in child support services and enforcement with knowledge of OCSE regulations and program implementation. Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) would provide additional value.

The hire of the LOB Program Manager, or any replacements thereof, must be approved in writing by the CO or the COR.

Key Responsibilities:

• Recommending enhancements systems and/or processes
• Developing business requirements for new enhancements
• Conducting feasibility study, business case, and/or cost benefit analysis
• Investigating and gathering information from private and public sources
• Developing project plans, schedules and present findings at DFS governance meetings
• Providing support and assistance to federal managers and states implementing interstate initiatives designed to enhance their achievement of child support program objectives.
• Coordinating annual Interstate Case Reconciliation (ICR) also called the Nationwide Case Match with states and systems development Contractor.
• Creating the Reconciliation Outcomes Reports.
• Providing technical assistance to states in use of response data, working with states to interpret results and addressing discrepancies to improve interstate communication, collections and performance measures.
• Preparing, Maintaining and Updating User Guides including:ICR User Guide, ICR Cheat Sheet, ICR Desk Aid
• Identify and reach out to stakeholders to share information about DFS systems and services to improve communication and processes. For example, employers and benefit agencies can use the Portal to report lump sum payments, terminations and to update information about their organization.
• Using current data collection tools and reports, make recommendations on potential improvements and urge reporting, and/or correct entries in database
• Collaborate with state and federal agency partners to improve reporting compliance
• Supporting, preparing materials for, and participating in conference calls with both public and private sector employers and benefit agencies for problem solving discussions and sharing best practices about outreach, training, electronic transmission of payments and forms, employer-related program issues, and special projects. For example, DFS conducts monthly conference calls with SSA.
• Coordinate with the U.S. Department of Labor (DOL) to improve the accuracy and timeliness of State Workforce Agencies' submittals to the NDNH.
• Maintain current stakeholder contact information (employers, child support agencies, federal and state agency partners)
• Maintain addresses for federal agencies for income withholding orders (IWO) and national medical support notices (NMSN) in support of Federal Agency Partners

Basic Qualifications:

• M.S. or B.S. Required
• For M.S. a minimum of 4 years' relevant child support services and enforcement experience
• For B.S. a minimum of 8 years' relevant child support services and enforcement experience
• 3+ years' experience of applied knowledge of Office of Child Support Enforcement regulations and program implementation
• Ability to travel up to 10% of the time
• Eligible to complete the HHS background verification process at the Public Trust clearance level

Preferred Skills/Experience:

• Master's in social services-related field.
• PMP Certification

Professional Skills:

• Strong project management skills: managing resources with appropriate knowledge and skills to perform ongoing activities.
• Creating and maintaining quality control through repeatable, managed processes.
• Originating, managing, and controlling work plans, master/project schedules, in accordance with the Work Breakdown Structure
• Sound business ethics, including the protection of proprietary and confidential information.
• Exceptional oral and written communication skills with attention to detail.
• Analytical, problem-solving, and decision-making capabilities.
• Ability to multi-task in a fast-paced environment, prioritizing multiple tasks while demonstrating the initiative to complete projects with minimum supervision.
• Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors.
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint.

#Indeed

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is :
$130,037.00 - $221,063.00

DC Client Office (DC88)