Technical Support Specialist

Deliver solutions to complex problems as a Technical Support Specialist at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in systems engineering, you'll make the end user's experience your priority and we'll make your career growth ours.

At GDIT, people are our differentiator. As a member of our team you will help ensure today is safe and tomorrow is smarter. Our work depends on a Top Secret Cleared Technical Support Specialist joining our team to provide state-of-the-art Information Technology (IT) engineering and management leadership to enable the Federal Bureau of Investigation ( FBI ) to increase mission success and enhance mission capabilities in the critical areas of national security, law enforcement, intelligence, counterintelligence, and counterterrorism.

HOW A TECHNICAL SPECIALIST WILL MAKE AN IMPACT:

• Manages and troubleshoot and tickets
• Coordinates tech dispatch
• Creates recommendations for dispatch/hardware
• Service desk support
• On call support for O&M
• External Dialing support

WHAT YOU'LL NEED TO SUCCEED:

EDUCATION: Bachelor of Science in engineering, computer science, or other equivalent technical discipline (may substitute with commensurate work experience).

REQUIRED EXPERIENCE: 3+ years of related experience

REQUIRED TECHINICAL SKILLS: Experience in JIRA, Service manager, Microsoft TAC, Avaya BCM, Avaya IP Office

CLEARANCE: TOP SECRET

LOCATION: Washington, DC

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements