Today
Public Trust
Unspecified
Unspecified
IT - Support
Altadena, CA (On-Site/Office)
ManTech seeks a motivated, career and customer-oriented Mobility Field Technician to join our team in Altadena, California.
Responsibilities include but are not limited to:
Minimum Qualifications:
Preferred Qualifications:
Security Clearance Requirements:
Physical Requirements:
Responsibilities include but are not limited to:
- Assist with day-to-day enrollment/provisioning/monitoring of devices; Assists with configuration and roll-out of devices for agency
- Full life-cycle Managed Mobility Services including procurement, staging, and kitting; Manage and maintain inventory of mobility devices preparing for surge in demand
- Ability to understand and operate within Service Now
- Respond to and diagnose technical issues through interaction with client's face to face and remotely
- Work with and engage with vendors to open service desk tickets, deal with technical issues, with Samsung, Verizon, Apple, etc - activate SIM cards
- Monitor and track incidents in current ticketing system in support of the incident and problem management process; recognize high priority tickets and act within the expected response time
- Update all assigned tickets capturing troubleshooting activities and resolution; Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved.
Minimum Qualifications:
- Bachelor's degree in computer science, information technology, mathematics or a related discipline.
- At least three years of professional experience in a Computer Hardware environment can be substituted for a degree
- Extensive knowledge of Mobile Computing and Telephony, including but not limited to, Device Management and Deployment and understanding application and operating systems (Window, iOS, and Android platforms)
- Proficient with Microsoft Office Suite
- Experience with IT Service Management Software
Preferred Qualifications:
- Intune Mobile Device Management (MDM)
- ServiceNow Incident Management experience
Security Clearance Requirements:
- Must be a U.S. Citizen and be willing and able to obtain a Public Trust prior to starting this position
Physical Requirements:
- Must be able to be in a stationary position more than 50% of the time
- Constantly operates a computer and other office productivity machinery, such as a computer
- The person in this position frequently communicates with co-workers, management and clients, which may involve delivering presentations ad must be able to exchange accurate information in these situations
group id: RTX14564a
ManTech Corporate Capabilities
