Today
Top Secret/SCI
Unspecified
Polygraph
IT - Hardware
Seattle, WA (On-Site/Office)
DESCRIPTION
The Region Reliability Engineering team is transforming how Amazon Dedicated Cloud (ADC) operates critical service workflows in restricted access partitions. Launched in April 2024, we are reimagining Service Operations through innovation, automation, and Operational Excellence. Our team is at the forefront of standardizing and improving critical workflows including credential rotations, host maintenance, deployments, and resource synthesis across ADC regions. We're focused on driving efficiencies through innovation while maintaining the highest standards of security and compliance in these sensitive environments.
A successful ADCE II joining our team will work closely with ADC Service Teams and commercial partners to ensure reliable service operations in restricted access environments. They will dive deeply into technical issues, drive automation initiatives, and work diligently to improve operational excellence. The ideal candidate will...
- Be passionate about operational excellence. Our team believes in doing things right the first time and continuously improving. The right candidate will thrive on identifying and eliminating frequent manual tasks through automation and process improvement.
- Have strong technical breadth with depth in key areas. The ideal candidate will have experience working across multiple AWS services and understand the unique requirements of ADC environments. You understand the architectures, interactions, and dependencies of services in your scope and can serve as a point of contact for a subset of these services.
- Love solving complex problems. The ideal candidate will excel at diagnosing and resolving difficult technical issues, particularly those unique to ADC regions. You have strong troubleshooting skills and can determine appropriate mitigations while driving toward long-term solutions.
- Think systematically. The ideal candidate will identify opportunities to improve efficiency and reliability across ADC operations. You will help define and implement standardized workflows that can scale across multiple regions and services.
This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Intelligence Community implement innovative cloud computing solutions and solve technical problems. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them.
This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
10012
Key job responsibilities
You are an autonomous contributor supporting operational workflows in ADC regions, meeting established SLA's while maintaining security and compliance requirements. You use your technical expertise to solve complex operational issues, working independently while knowing when to seek guidance or escalate. You understand ADC architectural differences and their operational implications, serving as a point of contact for services and workflows.
You create and maintain documentation, runbooks, and processes while reviewing others' contributions. You identify operational deficiencies in ADC implementations and investigate systemic patterns to determine appropriate mitigations. Your strong diagnostic and troubleshooting skills are applied to resolve ADC-specific issues, leveraging your deep knowledge of AWS services and ADC requirements.
You maintain strict adherence to ADC security policies and help educate others on their importance. You communicate effectively with customers and partner teams, fostering constructive dialogue and driving toward professional resolutions aligned with ADC needs. You actively contribute to workflow improvements and automation initiatives, helping identify and eliminate frequent manual tasks.
You participate in mentoring junior engineers and contribute to the team's knowledge base, while influencing technical discussions around workflow optimization and prioritization. You're part of the on-call rotation, providing critical support from secure facilities while maintaining high standards of operational excellence.
A day in the life
Engineers in this role will work in secure facilities executing and improving standardized operational workflows. They will participate in daily stand-ups, collaborate with workflow owners and service teams, and contribute to automation initiatives. They will handle complex technical issues at scale while maintaining strict security and compliance standards. They will be key contributors to improving operational efficiency across ADC regions.
Region Reliability Engineering is a team within AWS focused on revolutionizing how we operate and maintain ADC environments. We're committed to standardizing critical workflows, driving automation, and continuously improving operational excellence across restricted access partitions. Our team operates with a set of core tenets including "Do No Harm," "One Size Fits Most," and "Create Engineers/Build Builders." We believe in owning the resolution of issues, not just identifying them, and in creating sustainable systems that can scale across multiple ADC regions.
We're passionate about solving complex problems at scale and creating mechanisms that improve efficiency across the entire ADC ecosystem.
About the team
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
BASIC QUALIFICATIONS
- Associate's degree or or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
- 1+ years of experience operating in a Unix, Linux, or Red Hat environment.
- 1+ years of experience with standard Internet protocols and networking fundamentals (Ethernet, ARP, TCP/IP, ICMP, UDP, TCP, SSL, DNS, HTTP, etc.)
- 1+ years of experience of proven ability to troubleshoot and identify the root cause of issues.
- Current, active US Government Security Clearance of TS/SCI with Polygraph
PREFERRED QUALIFICATIONS
- 2+ years experience with cloud computing technologies.
- 2+ years of experience with support procedures and methodologies for production computing environments.
- 1+ years of experience with performance and log analysis.
- 1+ years of experience automating routine tasks.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,200/year in our lowest geographic market up to $188,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Region Reliability Engineering team is transforming how Amazon Dedicated Cloud (ADC) operates critical service workflows in restricted access partitions. Launched in April 2024, we are reimagining Service Operations through innovation, automation, and Operational Excellence. Our team is at the forefront of standardizing and improving critical workflows including credential rotations, host maintenance, deployments, and resource synthesis across ADC regions. We're focused on driving efficiencies through innovation while maintaining the highest standards of security and compliance in these sensitive environments.
A successful ADCE II joining our team will work closely with ADC Service Teams and commercial partners to ensure reliable service operations in restricted access environments. They will dive deeply into technical issues, drive automation initiatives, and work diligently to improve operational excellence. The ideal candidate will...
- Be passionate about operational excellence. Our team believes in doing things right the first time and continuously improving. The right candidate will thrive on identifying and eliminating frequent manual tasks through automation and process improvement.
- Have strong technical breadth with depth in key areas. The ideal candidate will have experience working across multiple AWS services and understand the unique requirements of ADC environments. You understand the architectures, interactions, and dependencies of services in your scope and can serve as a point of contact for a subset of these services.
- Love solving complex problems. The ideal candidate will excel at diagnosing and resolving difficult technical issues, particularly those unique to ADC regions. You have strong troubleshooting skills and can determine appropriate mitigations while driving toward long-term solutions.
- Think systematically. The ideal candidate will identify opportunities to improve efficiency and reliability across ADC operations. You will help define and implement standardized workflows that can scale across multiple regions and services.
This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Intelligence Community implement innovative cloud computing solutions and solve technical problems. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them.
This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
10012
Key job responsibilities
You are an autonomous contributor supporting operational workflows in ADC regions, meeting established SLA's while maintaining security and compliance requirements. You use your technical expertise to solve complex operational issues, working independently while knowing when to seek guidance or escalate. You understand ADC architectural differences and their operational implications, serving as a point of contact for services and workflows.
You create and maintain documentation, runbooks, and processes while reviewing others' contributions. You identify operational deficiencies in ADC implementations and investigate systemic patterns to determine appropriate mitigations. Your strong diagnostic and troubleshooting skills are applied to resolve ADC-specific issues, leveraging your deep knowledge of AWS services and ADC requirements.
You maintain strict adherence to ADC security policies and help educate others on their importance. You communicate effectively with customers and partner teams, fostering constructive dialogue and driving toward professional resolutions aligned with ADC needs. You actively contribute to workflow improvements and automation initiatives, helping identify and eliminate frequent manual tasks.
You participate in mentoring junior engineers and contribute to the team's knowledge base, while influencing technical discussions around workflow optimization and prioritization. You're part of the on-call rotation, providing critical support from secure facilities while maintaining high standards of operational excellence.
A day in the life
Engineers in this role will work in secure facilities executing and improving standardized operational workflows. They will participate in daily stand-ups, collaborate with workflow owners and service teams, and contribute to automation initiatives. They will handle complex technical issues at scale while maintaining strict security and compliance standards. They will be key contributors to improving operational efficiency across ADC regions.
Region Reliability Engineering is a team within AWS focused on revolutionizing how we operate and maintain ADC environments. We're committed to standardizing critical workflows, driving automation, and continuously improving operational excellence across restricted access partitions. Our team operates with a set of core tenets including "Do No Harm," "One Size Fits Most," and "Create Engineers/Build Builders." We believe in owning the resolution of issues, not just identifying them, and in creating sustainable systems that can scale across multiple ADC regions.
We're passionate about solving complex problems at scale and creating mechanisms that improve efficiency across the entire ADC ecosystem.
About the team
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
BASIC QUALIFICATIONS
- Associate's degree or or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
- 1+ years of experience operating in a Unix, Linux, or Red Hat environment.
- 1+ years of experience with standard Internet protocols and networking fundamentals (Ethernet, ARP, TCP/IP, ICMP, UDP, TCP, SSL, DNS, HTTP, etc.)
- 1+ years of experience of proven ability to troubleshoot and identify the root cause of issues.
- Current, active US Government Security Clearance of TS/SCI with Polygraph
PREFERRED QUALIFICATIONS
- 2+ years experience with cloud computing technologies.
- 2+ years of experience with support procedures and methodologies for production computing environments.
- 1+ years of experience with performance and log analysis.
- 1+ years of experience automating routine tasks.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,200/year in our lowest geographic market up to $188,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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