Help Desk Support Specialist-Tier 1

Help Desk Support Specialist-Tier 1nnLOCATION: Boston, MassachusettsnnnLinTech Global Inc. is recruiting an entry-level Help Desk Support Specialist to support our contract at the EPA in Boston, MA. This role is a full-time on-site position and requires physical presence in the downtown Boston office Monday through Friday.nnnRESPONSIBILITIES:nnResponsible for providing 1st tier support over the phone, by remote connection, or with walk-in clients, supporting our user community on government issued computer hardware, applications, and platformsnBe the point of contact for incoming requests for support via phone or electronicallynDiagnose and resolve technical, hardware, and software issuesnResearch questions using available resources (Knowledge Base articles, provided SOPs, Google searches when needed)nAdvise users on appropriate action and walk them through resolution nProvide in-person solutions to technical, hardware, and software issuesnReimage laptops, identify, redirect problems, and escalate urgent situations to the appropriate resources when necessarynAdhere to Help Desk metrics ensuring that SLAs are met in a timely mannernFollow Help Desk standard operating procedures nInstall various software packages and printer setups on Dell laptopsnProvide remote support using Bomgar or Teams nSatisfy customer requests for non-problem issues (add hardware, software, printers, technical consultation, etc.)nnnSKILLS:nn Proficient in Office 365 n Experience with ServiceNow is a plusn Working knowledge of the fundamental operations of relevant software, hardware, and other equipmentn Knowledge of Microsoft Windows 11n Knowledge of TCP/IP Knowledge n Excellent customer service skillsn Knowledge of basic network troubleshootingn Excellent oral and written communicationsn Focus on ticket priority and meeting SLAsn Ability to maintain good, clear notes on incidents in a timely mannern Most importantly, must be dependable, have a positive attitude, be a "team player," and be able to manage multiple projects/issues simultaneously, be pro-active, and work well under pressurennnnOTHER REQUIREMENTS:nn1-2 years in a Help Desk environment with hands-on technical experience nAbility to obtain a Public Trust ClearancenIndustry certifications preferred but not required nnCompany DescriptionnLinTech Global is an award-winning, ISO 9001:2008 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions. Benefits Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more! EEO Statement LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need. All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request. http://lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdfnn