Enterprise Architect- TS/SCI Full Scope Polly -FSP

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

An Enterprise Architect (EA) specializing in implementing Salesforce within a highly secure client engagement assumes a pivotal role in designing, leading, and overseeing the delivery of complex, scalable, and secure Salesforce solutions that align with the client's business objectives and stringent security requirements. The role demands a blend of technical expertise, strategic foresight, and leadership acumen, coupled with a deep understanding of Salesforce's capabilities, enterprise architecture principles, and security best practices. The EA acts as a bridge between business stakeholders, technical teams, and external partners, ensuring that the Salesforce implementation not only addresses current needs but also provides a foundation for future scalability, flexibility, and innovation. The following delineates the core responsibilities and expectations for this role:
Architectural Design and Governance

• Solution Architecture: Design end-to-end Salesforce solutions that include Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, or other Salesforce products, ensuring scalability, security, and compliance with industry standards.
• Integration Strategy: Develop robust integration frameworks for connecting Salesforce with other enterprise systems (e.g., ERP, CRM, data warehouses) using APIs, middleware, and Salesforce integration tools like MuleSoft.
• Data Architecture: Define data models, governance frameworks, and migration strategies, ensuring data quality, consistency, and adherence to security policies.
• Compliance and Security: Embed security at the core of the architecture, addressing compliance requirements such as GDPR, HIPAA, CCPA, FedRAMP, or FISMA, and implementing Salesforce Shield, encryption, and secure access controls.
• Governance Model: Establish a governance structure to standardize processes, enforce development best practices, and ensure alignment with enterprise architecture principles.

Technical Leadership and Development Oversight

• Platform Optimization: Leverage Salesforce best practices to optimize performance, including declarative tools, Apex programming, Lightning Web Components (LWCs), and Flow Builder.
• Customization vs. Configuration: Evaluate and recommend the appropriate balance between Salesforce configuration and custom development to meet client-specific requirements efficiently.
• Technical Guidance: Provide hands-on technical leadership and mentorship to development teams, reviewing code, design documents, and deployment plans to maintain quality and alignment with architectural standards.
• Release Management: Define and oversee a robust release management strategy, leveraging tools like Salesforce DevOps Center, Git, and CI/CD pipelines to streamline development and deployment.

Security and Risk Management

• Secure Design Principles: Implement least privilege access, secure session management, and role-based access controls, ensuring alignment with enterprise security policies.
• Identity and Access Management (IAM): Design and implement secure authentication mechanisms, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and integration with identity providers (IdPs) like Okta or Azure AD.
• Audit and Monitoring: Set up and monitor Salesforce Shield, Event Monitoring, and logging frameworks to detect and mitigate security threats proactively.
• Incident Response: Collaborate with security teams to define incident response protocols specific to Salesforce, addressing breaches, vulnerabilities, or compliance violations swiftly.

Innovation and Continuous Improvement

• Emerging Technologies: Stay abreast of Salesforce innovations, AI capabilities (e.g., Einstein), and industry trends to recommend enhancements and new use cases.
• Performance Tuning: Continuously monitor and optimize Salesforce applications to ensure high availability, reliability, and responsiveness.
• Feedback Loop: Establish feedback mechanisms to capture lessons learned, user feedback, and evolving requirements, refining the architecture and implementation approach over time.

Key Deliverables and Metrics of Success

• Architectural Blueprints: Detailed documentation of the Salesforce solution, including process flows, data models, integration diagrams, and security frameworks.
• Compliance Assurance: Validation that the Salesforce implementation complies with all applicable regulatory and contractual security requirements.
• Operational Metrics: Achievement of performance benchmarks such as reduced downtime, faster deployment cycles, and improved user satisfaction scores.
• Business Outcomes: Measurable improvements in key business metrics, such as increased sales productivity, enhanced customer satisfaction, and streamlined operations.

Required education

None

Preferred education

Bachelor's Degree

Required technical and professional expertise

• TS/SCI + Full Scope Polygraph clearance is required
• Extensive experience in Salesforce architecture and implementation, with expertise in Sales Cloud, Service Cloud, Experience Cloud, and integrations, with a deep understanding of enterprise architecture principles, secure system design, and compliance with regulations like GDPR, HIPAA, or FedRAMP.
• Proven track record of designing and delivering Salesforce solutions in enterprise environments, with experience in highly regulated or secure industries (e.g., finance, DoD, Fed Civ).
• Proficiency in Salesforce technologies, including Apex, Lightning Web Components, and declarative tools, is essential.
• Hands-on knowledge of integration frameworks, APIs, and middleware (e.g., MuleSoft) is critical.
• The candidate should demonstrate strong leadership, stakeholder communication, and problem-solving skills, along with experience managing secure, large-scale implementations.
• Expertise in security protocols, SSO, MFA, and monitoring tools like Salesforce Shield is crucial.

Preferred technical and professional experience

• A background in highly regulated industries and a commitment to innovation, scalability, and compliance
• Salesforce Certified Technical Architect (CTA) or equivalent certifications such as Salesforce Certified Application Architect, System Architect, or Platform Developer.
• Proficiency in Salesforce tools and technologies, as well as complementary platforms and programming languages like Java, JavaScript, and SQL."
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

US Citizenship Required.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.