Today
Top Secret/SCI
Unspecified
Unspecified
Washington, DC (On-Site/Office)
Tyto Athene is searching for a Unified Communications (UC) Specialist to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise- Unified Communications solution across all CONUS location. This position handles the planning, deployment, configuration, maintenance, and troubleshooting of the Microsoft Teams Phone System, ensuring seamless communication and collaboration.
Responsibilities
* Plan and installation of Microsoft Teams Phone (MSTP) solutions.
* Assist with coordinating project team members and developing schedules and individual responsibilities
* Assisting with risk assessments for projects
* Create/update the documentation about the implementation and configuration
* Setting up and managing call queues, auto attendants, and other telephony features
* Configuring and managing Teams Phone for different devices, including desktop phones, mobile apps, and meeting room devices.
* Diagnosing and resolving issues related to Teams Phone, including call quality problems, call routing issues, and device connectivity problems.
* Providing technical support to end-users and IT staff on Teams Phone usage and troubleshooting.
* Other Duties as Assigned
Required
* Strong understanding of Microsoft Teams Phone System, including Direct Routing, PSTN connectivity, and call queues.
* Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services.
* Experience troubleshooting telecommunications solutions using test instruments and monitoring and diagnostic programs.
* Experience preparing telecommunications equipment for installation by testing, calibrating, or modifying equipment as required.
* Architecture and technical support documentation skills
* Good communication skills
* BS or equivalent experience with telecommunications services.
* At least (3) years of experience on VOIP projects.
* Must be able to work in cramped spaces.
* Must be willing to work at customer site in Washington DC.
* Must be willing to travel to CONUS locations at one to two weeks a month.
Clearance: Top Secret with SCI Eligibility
Location: Onsite daily in Washington, DC
Compensation:
* Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
* Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave
After several strategic acquisitions in 2021, Tyto Athene has experienced enormous opportunity and growth. Aside from being the leading provider of mission-focused IT and Cyber services and solutions to critical U.S. government agencies, Tyto is well-positioned to meet the growing demand for network modernization requirements across the federal enterprise.
Our employees are the key to the innovation that has made Tyto a success. We provide an environment that is geared to reward potential, innovation, and teamwork. If you would like to unleash your creativity and your career -- it's time to join Team Tyto!
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Responsibilities
* Plan and installation of Microsoft Teams Phone (MSTP) solutions.
* Assist with coordinating project team members and developing schedules and individual responsibilities
* Assisting with risk assessments for projects
* Create/update the documentation about the implementation and configuration
* Setting up and managing call queues, auto attendants, and other telephony features
* Configuring and managing Teams Phone for different devices, including desktop phones, mobile apps, and meeting room devices.
* Diagnosing and resolving issues related to Teams Phone, including call quality problems, call routing issues, and device connectivity problems.
* Providing technical support to end-users and IT staff on Teams Phone usage and troubleshooting.
* Other Duties as Assigned
Required
* Strong understanding of Microsoft Teams Phone System, including Direct Routing, PSTN connectivity, and call queues.
* Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services.
* Experience troubleshooting telecommunications solutions using test instruments and monitoring and diagnostic programs.
* Experience preparing telecommunications equipment for installation by testing, calibrating, or modifying equipment as required.
* Architecture and technical support documentation skills
* Good communication skills
* BS or equivalent experience with telecommunications services.
* At least (3) years of experience on VOIP projects.
* Must be able to work in cramped spaces.
* Must be willing to work at customer site in Washington DC.
* Must be willing to travel to CONUS locations at one to two weeks a month.
Clearance: Top Secret with SCI Eligibility
Location: Onsite daily in Washington, DC
Compensation:
* Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
* Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave
After several strategic acquisitions in 2021, Tyto Athene has experienced enormous opportunity and growth. Aside from being the leading provider of mission-focused IT and Cyber services and solutions to critical U.S. government agencies, Tyto is well-positioned to meet the growing demand for network modernization requirements across the federal enterprise.
Our employees are the key to the innovation that has made Tyto a success. We provide an environment that is geared to reward potential, innovation, and teamwork. If you would like to unleash your creativity and your career -- it's time to join Team Tyto!
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
group id: 91085617
