Technical Trainer

What we are looking for

The Technical Trainer is responsible for developing and implementing training content and plans for customers. This will include and assessment of end-user learning/system knowledge needs, coordinating content with internal technical teams to publish and convey current/up-to-date system functionality and workflows, agenda creation, content management, and assessment of learning outcomes.

Location: On-Site, Rockville, MD. Therefore, candidates must be local to the DC, Maryland, Virginia area.

The successful candidate will be accountable to:

• Organize, plan and execute training sessions for on-site and virtual delivery; schedule and number of sessions will vary
• Execute training sessions to a variety of users; variety can include both audience size and technical competence
• Digest, understand and recreate existing training based on existing training guidance, materials and required system features and workflows
• Outline improvements and recommendations for existing trainings that could increase customer satisfaction, increase audience attendance and augment audience understanding of the system; all based on pain points associated with existing operations and maintenance tasks
• Be able to create and deliver new content and training material ensure smooth transition of services from one application to the next
• Work with the Application Development Team, as well as the Technical Writing team, to deliver robust and comprehensive training and user guides that enhance the user community's experience with the system
• Perform post-training feedback session to ensure external customers received adequate and sufficient training on the system

What you bring

Experience, Education & Training:

• 3+ years creating and delivering Technical Training content
• Ability to write instructional content, excellent writing skills
• Experience working on multiple projects and initiatives
• Organizational and time management skills
• Effectively communicate complex information in a simplified manner
• Ability to work in a team environment
• Proficiency with Microsoft Office products
• Experience with Web Content Management software (ex. Paligo) is a plus
• Experience with the Atlassian Suite of products is a plus

Clearance Requirements:

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for potential access to classified information. Accordingly, US Citizenship is required.

What we offer

About Tripoint Solutions

We are technology innovators, partnered with state-of-the-art providers, such as AWS, ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are bringing automation and data science into areas of the government that are crying out for fresh tech-making positive impacts felt by tens of thousands of users, countless citizens, and all six branches of the military each day. Our Agile teams are responsible for envisioning, launching, and operating the massive data systems and analytics platforms used to manage $14.5B in government procurements and $200B in military real estate assets globally. At TPS, we apply the power of cloud technologies to help the government think smarter and function better-for everyone.

TPS Company Values

• We value and respect each employee's dedicated work and unique contributions; as they directly impact who we are and what we do.
• Your talent and innovative thinking bring leading-edge solutions to our customers.
• Our success is driven by the dedication of our employees.
• Employee-generated solutions have sustained our continued success and customer satisfaction

Benefit Offerings
Tripoint Solutions builds flexibility into health benefit plan choices, covers most of the monthly premiums, and helps employees build a career with impact through our generous professional development program.

We offer all full-time employees:

• Medical, Dental, Vision benefits with a national provider network
• Flexible Spending and Health Savings Accounts (FSA & HSA)
• Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental
• Paid-time off (PTO)
• 11 paid holidays
• 401(k) Retirement Plan
• Eligibility to receive impact bonuses each quarter
• Referral Program
• Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications
• Monthly transportation, parking, and cell phone service reimbursement

Tripoint Solutions is an Equal Opportunity Employer/Veterans/Disabled