eDiscovery Systems Engineer

Evolver, a Converged Security Solutions company, is an information technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions. With a dedicated focus on client satisfaction, CSS has proven its value time and time again, from managing day-to-day operations to skillfully navigating the implementation and support of new technologies. Our core competencies are infrastructure, application development, cybersecurity, cloud, end-user support, data analytics and legal services.

This position requires an Active TS Clearance and to work onsite 5 days a week in Washington, DC

Responsibilities

The eDiscovery Systems Engineer supports the Veritas Enterprise Vault and Discovery Accelerator platforms, performing Engineer/Administrator services in support of and operations and maintenance of these platform. The eDiscovery Systems Engineer must ensure high availability and routine operation and maintenance of these systems, including training, weekly/ monthly maintenance, and incident response. These systems are deployed on physical and virtualized Windows Servers, have geographically separated data centers for Continuity of Operations, massive amount of attached storage and therefore requires a wide range of support tasks, including but not limited to:

• Participate in teleconferences or technical meetings to review, educate, and support program objectives
• Perform configurations, maintenance, monitoring, and troubleshooting using current engineering documentation
• Record configurations change requests through the established change control board
• Process storage requests, migrations and decommission tasks
• Monitor failed system components and coordinate logistics, vendor support, and site support as needed
• Respond to monitoring alerts and warnings with prompt corrective actions and escalations
• Complete all scheduled maintenance in accordance with established policies and procedures
• Prevent data loss or storage system outages by exercising a high level of attention to detail during maintenance
• Manage technology in remote environments
• Review and process tickets related to supported system according to the established service level agreements tracked within the service manager database
• Provide initial response, Level 1 and Level 2 escalation for outages
• Schedule maintenance actions in a timely manner
• Create Power Shell and VBS scripts as needed to automate routine maintenance tasks
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and systems
• Review system and application logs to verify completion of scheduled jobs such as backups
• Apply OS patches and upgrades on a regular basis; upgrade administrative tools and utilities; upgrade end user applications
• Configure / add new services as necessary
• Research and recommend innovative, and where possible automated approaches for system administration tasks
• Prepare and review technical assessments to include required tasks, estimated time frames, and effort for any scope project

Basic Qualifications

• Active Clearance: Top Secret with SSBI and ability to obtain SCI clearance.
• 7 years of Systems Engineer/Administrator experience
• 5 years of previous experience in architect and design of complex high available systems
• 3 years of Enterprise Vault Experience.
• 3 years of Veritas eDiscovery version 10 or industry recognized review platform Experience System administration knowledge

Preferred Qualifications

• 8 years of Systems Engineer/Administrator experience
• 4 years of previous experience in architect and design of complex high available systems
• 5 years of Enterprise Vault Experience.
• Experience researching and resolving customer product support complaints and issues
• System administration knowledge of Microsoft Exchange 2010 and 2013.
• Experience administrating and supporting Microsoft Windows server 2008/2012 in a large physical and virtual infrastructure.
• Full understanding of DNS, WINS, DHCP, and LDAP compliant directories.
• Strong knowledge of IT infrastructure and network architecture.
• Experience with VMware virtualization administration and tools, Vsphere console, and a firm understanding of virtualized infrastructure concepts.
• Disaster recovery and ancillary messaging components.
• In-depth knowledge of email archival systems messaging systems, system administration and architecture expertise.
• Ability to work independently with high level of initiative and excellent troubleshooting skills; as well as work in a team environment.
• Must possess excellent communication skills to present/train technical concepts to a large audience.
• Before and/or after core hours work may be required.

Evolver Federal is an equal opportunity employer and welcomes all job seekers. It is the policy of Evolver Federal not to discriminate based on race, color, ancestry, religion, gender, age, national origin, gender identity or expression, sexual orientation, genetic factors, pregnancy, physical or mental disability, military/veteran status, or any other factor protected by law.

Actual salary will depend on factors such as skills, qualifications, experience, market and work location. Evolver Federal offers competitive benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.