Today
Top Secret/SCI
Unspecified
Unspecified
Patrick AFB, FL (On-Site/Office)
GENERAL DUTIES:
REQUIRED QUALIFICATIONS:
CLEARANCE:
- VxRail Residency Administration:
- Monitors, reviews, and manages Dell infrastructure listed in the SOW
- Manages user requests
- Manages and reviews log files
- Generate regular operational reports
- Provide capacity planning
- Assist with disaster recovery planning and design Problem Management:
- Isolates and troubleshoots incidents
- Performs service incident coordination
- Opens service requests on behalf of the Customer
- Participates in root cause analysis review Change Management:
- Performs software/firmware management assistance and collaboration
- Implements change management requests
- Assists with solution documentation of policies and procedures in conjunction with the compliance manager(s) and with key stakeholders
- Monitors migration activities Continual Service Improvement:
- Recommends procedure changes that result in operational optimization
- Shares best practices from other engagements
- Provides performance tuning recommendations
- Post Implementation Planning and Knowledge Sharing:
- Works with customers technical leadership on an ongoing basis to ensure they have awareness of system status and discuss architectural design, strategies and plans for the future
- Performs transition planning with deployment team.
- Performs incremental host and network configuration beyond deployment scope.
- Conducts knowledge transfer for new technology features, management and admin activities, and Standard Operating Procedures
- Provides recommendations on product enhancements and upgrades
- Implements Dell System Management Tools
- Works with customer staff to develop Run Books (document products and environment, including system information, code level, access instructions, configuration, "how tos")
- Change Evaluation and Recommendations:
- Reviews IT processes and policies (Incident, capacity, performance and change management, user, and back up policy) - as part of new solution or continuous improvement
- Assists with the solution documentation of policies and procedures in conjunction with the compliance manager(s) and with other key stakeholders
- Conducts knowledge transfer to address the Customer's skills and resource gaps as well as technology recommendations
REQUIRED QUALIFICATIONS:
- 10 years of experience
- Sec+ certification
CLEARANCE:
- TS/SCI minimum
group id: 90943786
