Compute Operations Lead

R-00155870

Description

Leidos has an exciting opportunity in our Digital Modernization Sector for a Compute Operations Lead to manage, operate, and support a 24/7/365 server and storage enterprise infrastructure on-premises and in the cloud for a U.S. Government organization.  The successful candidate will bring significant experience in server administration, operations, and leadership.

The position is based in Washington D.C. and currently requires 2-3 days on customer site with telework option for the remainder of the week.  Must be a U.S. Citizen or Permanent Resident and able to obtain and maintain a US Public Trust clearance.  The position requires being able to meet IAT II certification or obtain within 6 months.

What you'll do

• Lead and manage daily operations for a 24/7/365 server and storage enterprise infrastructure on-premises and in the cloud; including incident response and maintenance
• Lead and manage compute team members and contractors.
• Maintain positive, constructive, and professional communication with customer, which includes considering and executing their requests in the name of customer service 
• Effectively manage ServiceNow queues for the compute team ensuring that all tickets are assigned in a timely manner and all SLA requirements for ticket handling are followed.
• Ensure comprehensive documentation is created and maintained for infrastructure, processes, and system configurations.
• Ensure that all compute related vulnerabilities are mitigated within timeframes established by SLAs and that the environment is configured to comply with FTC standards and regulations (e.g. CIS 3.0)
• Maintain all operating systems and databases to version N or N-1 and ensure that future resource needs related to capacity or EOS/EOL status are communicated to the customer.
• Address any technical issues or escalations, ensuring that any critical incidents related to compute resources are resolved quickly and efficiently.
• Proactively collaborate with other teams (Network, Security) and maintain an open line of communication.
• Work with customers to define project requirements, deliverables, and timelines, and ensure the team stays aligned with these objectives.  Ensure project schedules are maintained and up to date.
• Track individual and team performance, provide constructive feedback, and general system administration supervision and mentoring.
• Effectively manage and project compute capacity and provide recommendations for management of both compute and storage resources.
• Manage team workload and resources (personnel and hardware/software) to ensure operational support requirements are met and project timelines are adhered to.
• Coordinate with senior leadership, customers, and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Maintain consistent backups for servers and storage and participate in COOP/DR exercises as needed or required by the agency.
• Develop solutions to complex technical issues.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.

Qualifications

• Bachelor Degree with 8+ years of prior relevant experience. additional years of experience will be considered in lieu of a degree
• 2+ years of formal or informal leadership experience including project management. Experience supervising and mentoring System Administrators preferred
• Foundation of knowledge of Windows, Red Hat and Storage Platforms
• Experience building new servers (Physical and Virtual)
• Experience troubleshooting issues in a growing, fast-paced environment
• Experience with log reviews, incident analysis, and identification of issue trends
• Knowledge of ITSM systems (ServiceNow)
• Experience with server patch management methodologies
• Time management skills
• Strong oral and written communication skills
• Track record of working effectively within a team, and support to peers toward improved processes and results
• Candidate must, at a minimum, be able to meet IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)
• Experience supporting Windows 2019 and later

Preferred Qualifications

• Experience with Ivanti Patch Management
• Experience with NetApp
• Experience with RHEL 8/9
• Experience with Windows 2019 and later
• Experience with Azure GovCloud

Original Posting: March 25, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $104,650.00 - $189,175.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.