Today
Top Secret/SCI
Unspecified
Polygraph
IT - Hardware
Annapolis Junction, MD (On-Site/Office)
DUTIES AND RESPONSIBILITIES
REQUIREMENTS
TS/SCI CLEARANCE WITH FS POLY IS REQUIRED
IAT Level 1
Education:
HS/GED w/5 years of experience
Bachelors' w/0 years of experience
IAT Level 1: CompTIA A+ CE, CompTIA Network+ CE
Mandatory Skill:
Customer service
ServiceNow Ticketing System
Salary:
The likely salary range is up to $60k . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
GWGES-0184
GWGES-0185
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- May coach and provide guidance to less-experienced professionals.
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
REQUIREMENTS
TS/SCI CLEARANCE WITH FS POLY IS REQUIRED
IAT Level 1
Education:
HS/GED w/5 years of experience
Bachelors' w/0 years of experience
IAT Level 1: CompTIA A+ CE, CompTIA Network+ CE
Mandatory Skill:
Customer service
ServiceNow Ticketing System
Salary:
The likely salary range is up to $60k . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
GWGES-0184
GWGES-0185
group id: RTX18a850
