Yesterday
Top Secret/SCI
Mid Level Career (5+ yrs experience)
IT - Support
Macdill AFB, FL (On-Site/Office)
Job Description:
Crystal Clear Technologies is looking for an IT Systems Event Monitoring Technician supporting the USCENTCOM J6 in Tampa, FL. The IT Systems Event Monitoring Technician position requires both broad and deep technology knowledge and the ability to effect solutions by applying advanced analysis skills to map customer business challenges to reusable and appropriate end-to-end technology solutions
Duties and Responsibilities:
- Operate a server maintenance program that provides systems administration, operations and maintenance, and support for all USCENTCOM networks (U.S., allied, and coalition, and of several classification levels), to include servers (physical and virtual), Storage Area Networks (SAN), software applications, firmware, and network security.
- Provide overall enterprise level system administration, planning, and management.
- Manage, monitor, and optimize geographically dispersed networked systems.
- Develop, implement, and document network systems.
- Acts as central point of contact as Server SME during operational crisis that impact critical systems
- This is a 24/7 environment and the team works in a Panama schedule of 12 hour shifts, 3 on 3 off, then 4 on 4 off.
Required Education and/or Certifications:
- Bachelor’s Degree with a focus in communication or a related field of study and at least 2 years of experience or 6+ years of IT systems support experience
- COMPTIA Security+ CE Certification
Desired:
- VMware Certified Professional (VCP)
- Systems Center Operations Manager (SCOM) Exam
- MCITP Certification
Required Skills:
- Focus on SCOM engineering efforts as the Subject Matter Expert for the CENTCOM enterprise.
- Coordinates and leads restoration of services across the enterprise and different technical disciplines.
- Creates post analysis "after action reports" to develop strategies for preventive maintenance, changes to monitoring posture, and changes to event management response procedures.
- Provides direct management oversight of the SCOM Management Console.
- Monitors server-based change actions for effects to the network and system performance.
- Performs troubleshooting, rollbacks changes or fix actions accordingly.
- Handles Tier I escalations from Help Desk and PC maintenance personnel. Resolving issues that Tier I personnel are not able to troubleshoot.
- Researches and resolves user issues through direct contact with customer by telephone and walk-in support
-Engineers’ new solutions for problems with no documented resolution. Must provide a written engineering solution to VIP'S and management to resolve issues.
- Monitors Exchange system servers for proper functions to include Outlook Web access for offsite personnel.
- Verify Exchange System Enterprise Vault queues for proper mail archival operations.
- Actively monitors and assures the availability of Virtual Desktop Interfaces so end users can logon to the network with no issues or delays.
- Failover cluster administration and monitoring. Assuring cluster node availability in the event of a system failover by monitoring SCOM alerts and verifying resource availably within the Cluster Admin Console
Desired Skills:
- Experience with USCENTCOM, familiarity with its mission and it’s IT environment
- Prior Helpdesk experience
- Prior experience in or supporting the Military
- Experience with ServiceNow
Clearance Requirement:
- Active TS/SCI
Travel Requirements:
- Required USCENTCOM Exercise support of up to 10% Travel during the Year to OCONUS Locations
Crystal Clear Technologies is looking for an IT Systems Event Monitoring Technician supporting the USCENTCOM J6 in Tampa, FL. The IT Systems Event Monitoring Technician position requires both broad and deep technology knowledge and the ability to effect solutions by applying advanced analysis skills to map customer business challenges to reusable and appropriate end-to-end technology solutions
Duties and Responsibilities:
- Operate a server maintenance program that provides systems administration, operations and maintenance, and support for all USCENTCOM networks (U.S., allied, and coalition, and of several classification levels), to include servers (physical and virtual), Storage Area Networks (SAN), software applications, firmware, and network security.
- Provide overall enterprise level system administration, planning, and management.
- Manage, monitor, and optimize geographically dispersed networked systems.
- Develop, implement, and document network systems.
- Acts as central point of contact as Server SME during operational crisis that impact critical systems
- This is a 24/7 environment and the team works in a Panama schedule of 12 hour shifts, 3 on 3 off, then 4 on 4 off.
Required Education and/or Certifications:
- Bachelor’s Degree with a focus in communication or a related field of study and at least 2 years of experience or 6+ years of IT systems support experience
- COMPTIA Security+ CE Certification
Desired:
- VMware Certified Professional (VCP)
- Systems Center Operations Manager (SCOM) Exam
- MCITP Certification
Required Skills:
- Focus on SCOM engineering efforts as the Subject Matter Expert for the CENTCOM enterprise.
- Coordinates and leads restoration of services across the enterprise and different technical disciplines.
- Creates post analysis "after action reports" to develop strategies for preventive maintenance, changes to monitoring posture, and changes to event management response procedures.
- Provides direct management oversight of the SCOM Management Console.
- Monitors server-based change actions for effects to the network and system performance.
- Performs troubleshooting, rollbacks changes or fix actions accordingly.
- Handles Tier I escalations from Help Desk and PC maintenance personnel. Resolving issues that Tier I personnel are not able to troubleshoot.
- Researches and resolves user issues through direct contact with customer by telephone and walk-in support
-Engineers’ new solutions for problems with no documented resolution. Must provide a written engineering solution to VIP'S and management to resolve issues.
- Monitors Exchange system servers for proper functions to include Outlook Web access for offsite personnel.
- Verify Exchange System Enterprise Vault queues for proper mail archival operations.
- Actively monitors and assures the availability of Virtual Desktop Interfaces so end users can logon to the network with no issues or delays.
- Failover cluster administration and monitoring. Assuring cluster node availability in the event of a system failover by monitoring SCOM alerts and verifying resource availably within the Cluster Admin Console
Desired Skills:
- Experience with USCENTCOM, familiarity with its mission and it’s IT environment
- Prior Helpdesk experience
- Prior experience in or supporting the Military
- Experience with ServiceNow
Clearance Requirement:
- Active TS/SCI
Travel Requirements:
- Required USCENTCOM Exercise support of up to 10% Travel during the Year to OCONUS Locations
group id: 10354784
