Unified Communications Specialist

DUTIES AND RESPONSIBILITIES

• Lead the migration and adoption of Microsoft Teams as our primary unified communications platform.
• Design, implement, and manage Microsoft Teams environments, including configuration, customization, and integration with other systems.
• Provide technical expertise and support for Skype for Business, Jabber, Cisco CMS, VTC (Video Teleconferencing), Oracle SBCs (Session Border Controllers), and other communication services.
• Ensure seamless intercommunication between various communication platforms and services.
• Collaborate with IT teams and stakeholders to gather requirements, define project scopes, and deliver solutions aligned with business needs.
• Conduct thorough testing and troubleshooting to ensure the reliability and performance of unified communications systems.
• Develop and maintain documentation, including system configurations, processes, and procedures.
• Train end-users on the effective use of unified communications tools and platforms.
• Monitor system performance, analyze trends, and implement optimizations and upgrades as needed.
• Stay current with industry trends and technologies related to unified communications and recommend improvements or enhancements.

REQUIREMENTS & EXPERIENCE

TS/SCI CLEARANCE WITH FS POLY REQUIRED

Mandatory Skills:

• Ability to manage complex projects and work effectively in a cross-functional team environment
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders
• Excellent problem-solving skills and a proactive approach to addressing issues
• Experience with Skype for Business, Jabber, Cisco CMS, VTC systems, Oracle SBCs, and other unified communications technologies
• Proven experience as a Unified Communications Specialist or similar role, with a focus on Microsoft Teams migration and administration
• Strong expertise in Microsoft Teams administration, including voice and video integration, channels, chat, and collaboration tools

Education:

HS/GED w/19 years of experience

Bachelors w/14 years of experience

CompTIA Security+ CE

Desired Skills:

Ability to collaborate effectively with cross-functional teams

GWGES-0101

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