Today
Top Secret/SCI
Unspecified
Polygraph
IT - Hardware
Fort Meade, MD (On-Site/Office)
Company Overview
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Responsibilities
Required Experience/Qualifications
Preferred Experience/Qualifications
Special Requirements/Security Clearance
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Responsibilities
- Provide support for implementation, troubleshooting and maintenance of IT systems.
- Manage the daily activities of configuration and operation of IT systems.
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
- Provide assistance to users in accessing and using IT systems.
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
- Provide support for the escalation and communication of status to agency management and internal customers.
- Optimize system operations and resource utilization, and perform system capacity analysis and planning.
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
- Provide in-depth experience in trouble-shooting IT systems.
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
Required Experience/Qualifications
- Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
- Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.
- Network Enterprise Management: Installation, configuration, and sustainment of Hewlett Packard (HP) tool suite with Oracle knowledge. HP Network Node Manager and HP Network Automation tool most widely utilized in network infrastructure.
- Installation, configuration, and sustainment of Riverbed SteelCentral (CASCADE & OPNET) tool suite.
Preferred Experience/Qualifications
- More specific experience with SteelCentral AppResponse, NetCollector, and NetPlanner is preferred
Special Requirements/Security Clearance
- TS/SCI w/ Polygraph required at time of application.
group id: RTX15e409
