Yesterday
Top Secret/SCI
Early Career (2+ yrs experience)
$90,000 - $100,000
IT - Support
Arlington, VA (On-Site/Office)
Job Description
Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems
Provides support for implementation, troubleshooting, and maintenance of IT systems.
Provides second-level problem identification, diagnosis, and resolution of problems.
Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization's end user(s).
Provides tier 2 support to end users for either PC, server, or mainframe applications or hardware.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Provide local and remote Technical Support Services for end user support on the multiple networks within the agency.
Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement.
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards
Contribute to the change management process; represent the interests of the customer when assessing risk and impact.
May provide leadership to small teams or team members.
5 years of experience with recent experience
-Comfortable working on HP and RICO printer issues when needed
-Ability to handle hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.).
-Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products.
Experience installing and supporting workstation hardware and software.
-Must possess a Top Secret Clearance and be willing to be read on SCI
-Security Plus CE Certification
Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems
Provides support for implementation, troubleshooting, and maintenance of IT systems.
Provides second-level problem identification, diagnosis, and resolution of problems.
Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization's end user(s).
Provides tier 2 support to end users for either PC, server, or mainframe applications or hardware.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Provide local and remote Technical Support Services for end user support on the multiple networks within the agency.
Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement.
Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards
Contribute to the change management process; represent the interests of the customer when assessing risk and impact.
May provide leadership to small teams or team members.
5 years of experience with recent experience
-Comfortable working on HP and RICO printer issues when needed
-Ability to handle hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.).
-Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products.
Experience installing and supporting workstation hardware and software.
-Must possess a Top Secret Clearance and be willing to be read on SCI
-Security Plus CE Certification
group id: 10112344
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