Today
Top Secret
Unspecified
Unspecified
IT - Hardware
Norfolk, VA (On-Site/Office)
ManTech seeks a motivated, customer-oriented Senior Systems Administrator to join our team in Norfolk, VA. This is onsite position
Responsibilities include but are not limited to:
Minimum Qualifications:
Preferred Qualifications:
Clearance Requirements:
Physical Requirements:
Responsibilities include but are not limited to:
- Maintain and troubleshoot Windows servers and workstations, both onsite and remote
- Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems
- Maintain domain controllers, file servers, application servers and other cloud resources
- Properly receive and triage customer incidents in the ticketing system
- Follow standard operating procedures to accurately log all tickets within the ticketing system
- Perform remote troubleshooting through diagnostic techniques
- Properly escalate unresolved tickets to the next tier of support
- Engage with customers throughout the process and follow up to ensure proper incident closure
- Ensure quality and productivity standards are maintained while meeting customer timelines
- Assist in configuring baseline switches, routers and PCs being prepared for deployment
- Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories
- Perform remote site surveys and identify requirements for hardware and cabling
- Up to 10% local travel
Minimum Qualifications:
- 5+ years of related experience as a System Analyst/Administrator or similar role
- Appropriate DoD 8570 Level II Security + certification
- Experience with network and patch management
- Knowledge and understanding of system security, data backup/recovery, and network monitoring
- Ability to troubleshoot and problem solve issues to resolution
Preferred Qualifications:
- Bachelor's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution
- ITIL 4 Foundations certification
- Microsoft Certified Solutions Associate (MCSA)
- Excellent customer interaction with a focus on positive service support
Clearance Requirements:
- Top Secret-SCI clearance adjudicated within the last 6 years
- Willing to submit to a CI Polygraph if selected by the customer
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Often positions self to maintain computers in the lab, including under the desks and in the server closet.
- Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
group id: RTX14564a
ManTech Corporate Capabilities
