ServiceNow Developer

What we are looking for

Tripoint Solutions is seeking a ServiceNow Developer to support our federal customer.

This position is responsible for core configuration and technical expertise of a federal ServiceNow instance. You will work with a team dedicated to full life-cycle software development and should be able to develop, test, and de-bug ServiceNow software solutions. The successful candidate should have knowledge of a wide range of ServiceNow tools and modules and proven experience with UI principles and business logic.

Location: ON-SITE position; MUST be located in DC, Virginia, or Maryland.

The successful candidate will be accountable to:

• Perform development, configuration activities and administration of the ServiceNow environment
• Develop and implement a robust service catalog in support of a large Federal customer
• Design, develop, and implement solutions using ServiceNow's modules, including ITSM and ITOM
• Develop applications on the platform leveraging core ITSM tables, scripts, rules, workflows, data imports and transformations, etc.
• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives
• Ensure instance health by working with technical teams to reduce technical debt and align to ServiceNow leading practices
• Configure and customize ServiceNow modules to align with business processes, ensuring accurate and efficient monitoring and management of IT infrastructure
• Implement automated workflows and orchestration processes using ServiceNow Orchestration and Workflow Editor
• Understanding and experience with driving process optimization using automation
• Ability to produce a functional design document to match needed customer requirements
• Create and maintain design specifications, architectural diagram, process diagrams to support and communicate changes to the ServiceNow platform
• Responsible for defining technical evaluation criteria for product and technology approaches to ensure all architectural solutions result in coherent system design
• Provide expert knowledge to ServiceNow application architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps and practices

What you bring

Experience, Education & Training:

• Three (3) to Five (5) years of experience in service delivery and a strong understanding of ServiceNow development best practices
• Skill in all areas of ServiceNow development and configuration including, but not limited to core ITSM tables, scripting, business rules, client scripts, data imports, custom apps, and development methods
• Knowledge of SDLC and Agile delivery
• Proven experience in facilitating requirement gathering workshops, design and development activities to deliver and deploy a satisfactory end-user experience
• Excellent oral/written communication skills and a proven ability to present complex, technical information to both technical and non-technical audiences and be able to document requirements and solution modifications
• Experience with domain separation and system/process automation (orchestration)
• Experience developing in JavaScript frameworks
• High level of interpersonal skills in order to collaboratively work with both technical and non-technical personnel at various levels in the organization
• ServiceNow System Administrator, Implementation Specialist or Platform Architect certification
• Experience with Configuration Management Databases and associated improvement initiatives

Clearance Requirements:

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for potential access to classified information. Accordingly, US Citizenship is required.

What we offer

About Tripoint Solutions

We are technology innovators, partnered with state-of-the-art providers, such as AWS, ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are bringing automation and data science into areas of the government that are crying out for fresh tech-making positive impacts felt by tens of thousands of users, countless citizens, and all six branches of the military each day. Our Agile teams are responsible for envisioning, launching, and operating the massive data systems and analytics platforms used to manage $14.5B in government procurements and $200B in military real estate assets globally. At TPS, we apply the power of cloud technologies to help the government think smarter and function better-for everyone.

TPS Company Values

• We value and respect each employee's dedicated work and unique contributions; as they directly impact who we are and what we do.
• Your talent and innovative thinking bring leading-edge solutions to our customers.
• Our success is driven by the dedication of our employees.
• Employee-generated solutions have sustained our continued success and customer satisfaction

Benefit Offerings
Tripoint Solutions builds flexibility into health benefit plan choices, covers most of the monthly premiums, and helps employees build a career with impact through our generous professional development program.

We offer all full-time employees:

• Medical, Dental, Vision benefits with a national provider network
• Flexible Spending and Health Savings Accounts (FSA & HSA)
• Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental
• Paid-time off (PTO)
• 11 paid holidays
• 401(k) Retirement Plan
• Eligibility to receive impact bonuses each quarter
• Referral Program
• Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications
• Monthly transportation, parking, and cell phone service reimbursement

Tripoint Solutions is an Equal Opportunity Employer/Veterans/Disabled