Yesterday
Public Trust
Unspecified
Unspecified
IT - Support
Falls Church, VA (On-Site/Office)
ManTech seeks a motivated, career and customer-oriented Help Desk Specialist to join our team in Falls Church, VA .
Responsibilities include but are not limited to:
Minimum Qualifications:
Preferred Qualifications:
Clearance Requirements:
Physical Requirements:
Responsibilities include but are not limited to:
- Responsible for providing support to end-user community on difficult hardware, software and network related problems, questions, and use.
- Provides resolutions to out of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem.
- Responds to Tier 2 trouble tickets.
- Closes activities of tickets assigned.
- Provides problem resolution to users; confers with user to determine problem, ensures problem ownership and promotes end-user satisfaction.
- Troubleshoot and resolve incident tickets to include data storage, network connectivity, Active Directory accounts and security groups, and third-party software.
Minimum Qualifications:
- A bachelor's degree in computer science or related field.
- Five + years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and troubleshooting of computer systems.
- Demonstrated experience troubleshooting and resolving issues with data storage, network connectivity, Active Directory accounts and security groups, third-party software, VDIs, desktops, thin clients, printers, scanners, fax machines, and MFDs.
- Demonstrated experience managing and updating customer tickets in a ticketing system.
- Outstanding customer service skills and practices.
- Experience contributing to a service desk technical knowledge base.
Preferred Qualifications:
- Proficient with ServiceNow.
Clearance Requirements:
- Must be a U.S. citizen and be able to obtain and maintain a Public Trust clearance prior to starting this position.
Physical Requirements:
- Must be able to be in a stationary position more than 50% of the time.
- Must be able to communicate, converse, and exchange information with peers and senior personnel.
- Constantly operates a computer and other office productivity machinery, such as a computer.
- The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
group id: RTX14564a
ManTech Corporate Capabilities
