Today
Secret
Unspecified
Unspecified
Fort Shafter, HI (On-Site/Office)
Compass Point is looking for an Associate Systems Analyst to join our team supporting US Army Corp of Engineers. In this role, you will be a part of an enterprise IT Service Delivery and Service Level Agreement (SLA) Management process for USACE locations. Candidate must possess active DoD secret clearance and a combination of education and experience demonstrating an understanding of IT service management, incident management, and problem resolutions process, or equivalent. Veterans encouraged to apply. To join our team of outstanding professionals, apply today!
Responsibilities
Associate Systems Analyst shall perform the following duties including but are not limited to:
Qualifications
Job ID
2025-16298
Work Type
On-Site
Pay Range
$65,000 - $70,000
Benefits
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company Description
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Work Where it Matters
Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.
As a Compass Point employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Responsibilities
Associate Systems Analyst shall perform the following duties including but are not limited to:
- Utilize Information Technology Infrastructure Library (ITIL) practices for IT Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align USACE OCIO/G-6 services with the needs of its customers and end users.
- Support overall sustainment operation of USACE Systems including the management, operation, as well as user-side support of associated hardware, software, peripheral equipments, as well as service management processes. Utilize and demonstrate expert understanding of the knowledge required for each.
- Provide timely and expert incident management services in strict adherence to the Service Agreement Level (SLA) metrics and Key Performance Indicators set forth by the program. Ensure on-time delivery and execute all aspects of desktop engineering technical assistance and support.
- Document, coordinate, and troubleshooting technical questions and reported incidents from users that report system problems or incidents. Problems may include poor system response time, potential security incidents, inability to access system resources, or questions on the use of a specialized software. The Associate Systems Analyst may alternatively train end-users to perform the resolution steps through self-service, or by another area, such as the security administration, systems administrator, etc., based on Cloud Lake's organizational structure and separation of duties principles in place.
- Communicate, plan, schedule, document, and manipulate data (spreadsheet and databases) for existing metrics and system related issues as needed.
- Perform and conduct research of potential resolution of technical issues. Provide knowledge management support by updating and maintaining a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
- Work closely with Engineering, Security, and Systems Administration teams to incorporate customer feedback and address key support and usability concerns for customers.
- Communicate and interact effectively with internal and external partners including but not limited to, 3rd party support team, Government customers, and system users across USACE enterprise.
- Facilitate increased communication for resolution of system or security related incidents.
- Analyze, review, measure, and report on Service Level Performance against agreed upon SLA and provide ongoing recommendations for process improvement.
- Evaluate tools, best practices, technologies, and approaches to IT service delivery problems / issues for incorporation into the overall service management policies and procedures.
- Administer and maintain the ticket management tool and promote the proper use of the tool to ensure each user experience quality / reported incident is properly documented, monitored, resolved, and evaluated. Identify, log and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance.
- Support deployment of integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
- Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations.
Qualifications
- Bachelor's degree in technical discipline or equivalent (relevant professional experience or military service is an acceptable substitute) and 1+ year of relevant professional experience.
- Active DoD Secret Clearance is required.
- DoD 8570 compliant: A+, Security+.
- Demonstrated experience with IT Service Delivery / Incident Management Process in a large enterprise (supporting Windows O/S, Servers, Active Directory, VOIP, etc.).
- Strong written and verbal communication skills.
- Strong troubleshooting and conflict resolution skills.
- Ability to work flexible hours and be on-call.
Job ID
2025-16298
Work Type
On-Site
Pay Range
$65,000 - $70,000
Benefits
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company Description
Work Where it Matters
Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.
As a Compass Point employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
group id: 10119288
Be part of something bigger. With Akima, you’ll enjoy the agility and autonomy of working for a small business, while also being supported by an enterprise over 10,000 employees strong. Career growth and opportunity? Look no further.
