ServiceNow Senior Configuration Manager

Minimum Clearance Required

Secret

Responsibilities

I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers.

I2X Technologies is seeking a ServiceNow Senior Configuration Manager to support ongoing activities for a customer in Fort Meade, Maryland or Scott AFB, IL. This position will be on-site and will require an active Secret Clearance.

The ServiceNow Configuration Manager is responsible for working within a fast paced, Agile team to verify and validate changes made to the system as well as develop more efficient and modern test techniques and processes. The ServiceNow Configuration Manager will lead the tracking and managing update sets responsible for ensuring controlled and efficient deployment of system changes across environments. This role is critical in maintaining stability, consistency, and compliance with ITSM best practices. They will also help adapt to the agile framework to the organization's needs, standardizing and documenting practices.

• Update set governance and best practices
  • Establish and enforce naming conventions and version control for update sets
  • Ensure update sets are properly scoped and associated with the correct environments
  • Define guidelines for modular update sets, avoiding large or bundled changes that are difficult to track
• Tracking and managing update sets
  • Monitor in-progress, completed, and retrieved update sets to prevent conflicts or missing changes
  • Maintain update set logs to track modifications, approvals, and deployments
  • Coordinate with developers and admins to resolve merge conflicts or skipped updates
• Migration and deployment control
  • Validate update sets in sub-production environments before promoting them to production
  • Work with change management to align update set releases with change schedules
  • Ensure update sets are captured, retrieved, and committed correctly in the target instances
• Compliance and audit readiness
  • Perform regular audits of update sets to ensure compliance with internal policies and ITIL standards
  • Document deployment procedures and rollback plans for major updates
  • Ensure that update sets do not contain unwanted or unnecessary changes (e.g., personal test scripts)
• Automation and optimization
  • Utilize ServiceNow Automated Test Framework (ATF) to validate update set deployments
  • Implement CI/CD pipelines for more efficient and controlled update set management
  • Integrate ServiceNow with Git repositories for version control and better collaboration
• Collaboration and communication
  • Work closely with developers, administrators, and release managers to ensure smooth update set management
  • Provide training and best practice guidelines for teams working with update sets
  • Act as a liaison between configuration management and change management teams to minimize deployment risks.

Qualifications

• Bachelor's Degree with 8 - 12 years of relevant experience or master's with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
• Experience working with an Agile software development team, managing project deadlines (ideally in a Scrum Master, or Development role)
• Experience briefing leadership and/or customers of key status of project progression.
• Experience communicating with and briefing status to external stakeholders, including customer representatives.
• Experience using agile project management tools (e.g., Jira)
• Excellent written, verbal, and interpersonal communication skills
• Ability to manage time extremely well, and quickly sense when an issue needs to be discussed or triaged.
• Must have strong attention to detail, as focus on task completion is critical.
• Must have prior experience supporting ServiceNow update sets with strong knowledge in configuration management
• Possess 3-5 years' experience with ServiceNow administration, configuration management and maintenance of the ServiceNow platform.
• Prior knowledge and experience with ServiceNow's ATFs
• Understanding of ITIL foundation or ITIL certified
• AWS cloud certifications
• Knowledge of Agile development methodologies.
• Knowledge of Jira and Confluence.

Essential Requirements:

US Citizenship is required.

Active Secret Clearance is required.

I2X Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status.

In compliance with Colorado's Equal Pay for Equal Work Act, the annual base salary range for this position is listed . Please note that the salary information is a general guideline only. I2X Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

I2X Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. I2X offers a competitive compensation program and comprehensive benefits package to our employees.