SCITLS Desktop Computing/End User Services Manager

Seize your opportunity to make a personal impact as a Desktop Computing/End User Services Manager supporting USSTRATCOM. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As a Desktop Computing/End User Services Manager supporting USSTRATCOM in Offutt AFB, you will help ensure today is safe and tomorrow is smarter.

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

HOW Desktop Computing/End User Services Manager WILL MAKE AN IMPACT

• Manages team of desktop support and desktop engineering personnel, supervising and coordinating activities to execute desktop computing and support services.
• Leads team to provide efficient and timely Tier II and III support to ensure that service levels are achieved in line with contract requirements and customer expectations.
• Ensures all desktops meet minimum requirements.
• Coordinates tasks for testing software, monitoring desktop services, allocating resources, tracking data, preparing reports, and training staff.
• Manages staffing levels and determines staffing needs to ensure that team skill mix addresses the customer's critical priorities.

WHAT YOU'LL NEED TO SUCCEED:

• Education: Bachelor of Arts/Bachelor of Science
• Required Experience: 5+ years of related experience
• Security Clearance Level: Must be willing to Obtain Top Secret with SCI eligibility
• Required Certifications: CND or GICSP
• Preferred Certifications: ITIL 4 Managing Professional or HDI Support Center Manager (HDI-SCM) or HDI Desktop Support Manager (HDI-SDM) or CompTIA Network +, A+, Security + or Certified Customer Service Manager (CCSM)
• Location: Offutt AFB, NE

**Relocation may be available

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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Work Requirements