Chief, Human Resources Operations Center

Duties

This position serves as the Chief of the Human Resources Operations Center (HROC), Office of Human Capital (OHC), Management and Administration (M&A), and is a key member of OHC's senior leadership team responsible for directing all phases of HROC's operations and programs. The successful candidate is responsible for:

• Managing and directing the day-to-day operations of the Human Resources Operations Center.
• Supervising a large, physically dispersed, multi-discipline workforce engaged in the fundamental facets of human capital operations.
• Providing insight and solid counsel to the Chief Human Capital Officer, both pro-actively and as required.
• Designing and developing the organizational structure for HROC to accomplish the work in the most efficient and cost-effective manner; consistent with Office of Personnel Management and Department of Homeland Security Office of the Chief Human Capital Officer regulations, policies, and procedures.
• Developing and maintaining metrics through subordinate supervisors for the purpose of monitoring work status to assess the overall effectiveness, efficiency, and productivity of the organization.
• Identifying program deficiencies and taking appropriate action(s) to resolve the problem while maintaining program operations in support of OHC's, mission, goals, and objectives.
• Developing and fostering employee engagement, creating and maintaining a culture of continuous learning to attract and retain employees with superior abilities.
• Reviewing and analyzing the expenditure of funds related to HROC's programs and projects on a regular basis and to ensure effective expenditures, authorizing cost-saving initiatives to increase efficiency while reducing operating costs and maintaining a high level of professional proficiency.
• Establishing, fostering, and maintains working relationships with senior executive leadership and counterparts, as well as with employees across ICE.
• Assessing, developing and issuing any required new or revised policies and standard operating procedures in support of HROC's programs and activities as they relate to programs managed.
• Enforcing all applicable laws, regulations, policies, and procedures.

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this position.
• If you are a male born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under federal law, if selected for this position.
• You will serve a one-year probationary period unless you previously completed the probationary period in the SES.
• You must file a Public Financial Disclosure Report within 30 days of appointment.
• Satisfactory completion of a drug test is a condition of placement and/or employment in the position and the incumbent(s) of this position is/are subject to random drug testing.
• The Immigration Reform and Control Act of 1986 requires SES appointees coming from outside the Federal service to verify they are eligible to work in the United States.

Qualifications

1. BASIC QUALIFICATIONS

As a basic requirement for entry into the Senior Executive Service (SES), applicants must provide evidence of progressively responsible executive leadership and supervisory experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined in the Executive Core Qualifications and Technical Qualifications listed below. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the federal service or its equivalent.

This experience should be sufficiently broad in scope and at a major management level in a large or complex organization. The ideal candidate will have experience supervising a large number of employees through subordinate supervisors and have experience hiring, developing, and evaluating employees. As such, your resume should demonstrate that you have the knowledge, skills, and abilities to successfully fulfill responsibilities inherent in most SES positions such as:

• Directing the work of an organizational unit;
• Ensuring the success of one or more specific major programs or projects;
• Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance; and
• Supervising the work of employees, developing policy, and other executive functions.

If your experience does not include these basic qualifications, you will not be determined qualified for this position.

2. EXECUTIVE CORE QUALIFICATIONS (ECQs)

The ECQs were designed to assess executive experience and potential, not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions.

• ECQ 1: Leading Change - This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
• ECQ 2: Leading People - This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
• ECQ 3: Results Driven - This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
• ECQ 4: Business Acumen - This core qualification involves the ability to manage human, financial, and information resources strategically.
• ECQ 5: Building Coalitions -This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

The Fundamental Competencies are the attributes that serve as the foundation for each of the ECQs; they are cross-cutting and should be addressed over the complete ECQ narrative.

• Interpersonal Skills, Oral Communication, Integrity/Honesty, Written Communication, Continual Learning, and Public Service Motivation

Additional information on the ECQs is available at: https://www.opm.gov/policy-data-oversight/senior-executive-service/executive-core-qualifications .

3. TECHNICAL QUALIFICATIONS (TQs)

Current or former SES members and CDP-certified applicants may omit the ECQs from their application package. However, all applicants must submit narrative responses for the TQs listed below.

• TQ 1 - Expertise of the concepts, principles, Federal policies, and regulations of recruitment and hiring, position management and classification, workforce planning, and executive resources, as demonstrated by a comprehensive understanding and/ or experience in multiple areas of human resources management in accordance with Federal laws, regulations, and legislation.
• TQ 2 - Demonstrated ability to effectively and innovatively lead organizational/ functional transformation in Human Capital, provide strategic enterprise wide human capital solutions and consultation, provide forward thinking alternatives, and establish metrics needed to enhance/ improve the administration and delivery of human resources and human capital products and services.

Important: Refer to the Required Documents section of this vacancy announcement for page length and other formatting specifications. Documents that do not adhere to the specified requirements may be disqualified. We recommend uploading your documents in PDF format to preserve formatting and ensure conformance with specifications. Failure to submit any of the required documents as stated will result in loss of consideration due to an incomplete application package.

Education

There are no educational requirements for this position.

Additional information

SES Mobility: Organizational and geographical mobility is essential in developing and managing SES leaders and generally is a key to advancement. SES members may be reassigned at the discretion of the appointing authority and may be required to sign a mobility agreement. You must be prepared to accept, without objection, reassignment based on the needs of the agency, including for operational and/or career development purposes.

Political Appointee Employee Verification: OPM must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last five years, a political Schedule A, Schedule C, Noncareer SES or Presidential Appointee employee in the Executive Branch, you must disclose this information in your resume .

Veterans' Preference: Veterans' preference does not apply to SES position. Do not submit a DD214 when applying for this position.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications described in this vacancy announcement. The evaluation will consider the quality and extent of your experience and qualifications.

The best qualified applicants will be distinguished from other minimally qualified applicants by a screening panel to determine the degree to which qualification requirements are met. Highly qualified applicants may undergo an interview and reference checks. The ICE Executive Resources Board will review results and make recommendations on final selection to the appointing authority. Verification of performance, suitability, and security information will be taken into consideration when making offers of employment.

The application process used to recruit this position is the traditional method. Applicants must submit a resume, separate narrative statements addressing each of the Executive Core Qualifications (ECQs), and narrative statements addressing the mandatory Technical Qualifications.

Unless you have already been certified by an OPM-administered Qualifications Review Board (QRB) in the past, your ECQs must be certified by a QRB after selection and before appointment can occur.

Required Documents

1. RESUME - Required for all applicants

When uploading your resume, select the Supporting Document Type labeled "Resume." Your resume must not exceed five (5) pages in length with 1-inch margins and a font no smaller than 12 points . Your resume should include the following information:

• Vacancy announcement number: 12662272
• Your full name, email and mailing address, and day and evening telephone numbers.
• Educational information, including the name, city, and state of colleges or universities you attended, as well as the type and year of any degree received.
• If applicable, your current SES or Candidate Development Program (CDP) certified status, or your reinstatement eligibility to the SES and dates held on the SES career appointment.
• Information about your paid and non-paid work experience related to this position including:
  • Job title (include series and grade if Federal job)
  • Duties and accomplishments
  • Employer's name and address
  • Supervisor's name and phone number
  • Starting and ending dates of employment (month and year)
  • Salary
  • Information about honors, awards, and special accomplishments

2. EXECUTIVE CORE QUALIFICATIONS (ECQs) - Not required for current or former SES members and CDP-certified applicants

When uploading your ECQs, it must be one document. Select the Supporting Document Type labeled "Executive Core Qualifications." Your ECQ narrative statements combined must not exceed 10 pages in length with 1-inch margins and a font no smaller than 12 points .

• The ECQs carry the greatest weight in your selection and is the basis for SES certification. As a competitive applicant, you must submit a narrative statement for each ECQ describing work experiences no more than 10 years old that reflect proven, demonstrated success in meeting these qualifications. You must address each ECQ separately, with one or two examples per ECQ describing your experiences and accomplishments/results.
• Your examples should be clear, concise, and emphasize your level of responsibility, scope and complexity of programs managed, program accomplishments, policy initiatives undertaken, and the results of your actions.
• ECQs measure demonstrated performance; education or training alone in a particular ECQ is not qualifying experience. References to training and education should be limited to those that specifically supplement your executive work experience.
• Applications directing the reviewer to search within the application or to see the resume are considered incomplete and will not receive further consideration.
• The more successful narratives are no more than two pages per ECQ, with one example/work experience discussed per page. The preferred format for your ECQ narratives is the Challenge-Context-Action-Result (CCAR) model. Tips for writing effective ECQ statements, including guidance on the CCAR model, are available at https://www.opm.gov/policy-data-oversight/senior-executive-service/reference-materials/guidetosesquals_2010.pdf .

3. TECHNICAL QUALIFICATIONS (TQs) - Required for all applicants

When uploading your Technical Qualifications, it must be one document. Select the Supporting Document Type labeled "Mandatory Technical Qualifications (MTQs)." Your TQ narrative responses must not exceed two pages per TQ (this is in addition 10-page maximum for the ECQs), with 1-inch margins and a font no smaller than 12 points.

• You must submit a narrative response for each TQ listed in the Qualifications section of this vacancy announcement.
• Address each TQ separately, providing specific examples of the applicable technical competencies.

4. PROOF OF NON-COMPETITIVE ELIGIBILITY - Current and former SES members and graduates of an OPM-approved SES Candidate Development Program (CDP) who wish to be considered as non-competitive eligible, must provide proof of eligibility.

• Current and former SES members should provide a copy of the Standard Form (SF) 50, Notification of Personnel Action, for the initial appointment to the SES. This personnel action is the only action that reflects that you previously competed and were certified by an OPM QRB. When uploading your SF-50, select the Supporting Document Type labeled "SF-50/Notification of Personnel Action."
• CDP graduates must provide a copy of the OPM QRB Criterion B certification. When uploading your QRB Certification, select the Supporting Document Type labeled "Other."
• Individuals who were removed from the SES or did not complete the SES probationary period are not eligible for a non-competitive appointment.

How to Apply

To apply for this position, you must complete the assessment questionnaire and submit the documentation specified in the Required Documents section of this vacancy announcement. Your application package must be submitted via USAJOBS. We do not accept application packages via email, fax, or standard/express mail. It is your responsibility to verify that information entered, uploaded, and sent is received and is accurate.

To begin, click Apply Online on this vacancy announcement to create a USAJOBS account or log in to your existing account.

Your application materials must be received by 11:59 p.m. EDT of the closing date of this announcement.

It is your responsibility to ensure all required documents specified under the Required Documents section of this vacancy announcement have been submitted. Do not submit any additional information/documents not specifically requested. Unsolicited documents will not be considered. Failure to submit any of the required documents as stated will result in loss of consideration due to an incomplete application package . Documents that do not adhere to the specified requirements may be disqualified . We recommend uploading your documents in PDF format to preserve formatting and ensure conformance with the specifications outlined in the Required Documents section of this vacancy announcement.

Agency contact information

Shaunta Newby

Phone (202) 732-3661 Email Shaunta.Newby@ice.dhs.gov

Address OHC CHIEF HUMAN CAPITAL OFFCR
500 12th Street SW
Washington, DC 20536
US

Next steps

We expect to make a selection within 90 business days of the closing date of this announcement. You will be notified concerning your application via email.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request