Voice Engineer III

Overview of Position:
We are seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for all troubleshooting, repairing/replacing, configuring, monitoring, and upgrading of the network on both unclassified and classified systems. This position is on-site and mission essential.

Job Responsibilities:

• Responsible for implementation and technical support of Cisco Unified Communications related technologies.
• 2nd and 3rd level support of existing systems.
• Provide installation, transition, and cutover of components of the systems.
• Provide all maintenance and documentation of ground equipment and systems on a scheduled and unscheduled basis.
• Test and Integration.
• Gather trend analysis data on systems and provide input for resource planning.
• Provide real-time usable statistics to aid with troubleshooting.
• Upgrades to all supported VoIP / UC systems.
• Monitoring of Managed Services UC customers via 3rd party network monitoring software.
• Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards.
• Perform other Voice technology-related duties as assigned.

Experience/Skills:

• 5+ years as a Cisco Voice Engineer.
• CUCM/Unified Communications.
• Cisco Unity.
• UCCX Scripting.
• Routing/Switching.

Education:

• BA/BS.

Certifications:

• IAT II certification required.
• CCNP Collaboration.

Clearance:

• A Top Secret clearance is required to be considered for the position.
• Must be a U.S. Citizen and pass a background check.
  Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested.