ServiceNow System Administrator

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated ServiceNow System Administrator to join our team to support our government clients. In this remote role, the candidate can be located anywhere in the United States. This multi-faceted opportunity is a leadership role on our ServiceNow capability team that is growing and provides room for creativity and growth for a dynamic and exciting career path.

The ServiceNow System Administrator works in collaboration with teams across the business to support clients looking for creative solutions! As a ServiceNow System Administrator you will work on full ServiceNow System development lifecycle process that translates business requirements into functioning software systems, services and solutions.

This role is an opportunity to apply and grow your skillset in ServiceNow with a motivated and rapidly growing company, servicing a wide range of technology forward clients, and building CGS' capabilities.

Job Responsibilities

As a ServiceNow System Administrator you will:

• Be responsible for the configuration and administration of solutions within the ServiceNow environment
• Work with stakeholders to design, configure, test, document, and deploy system changes to the environment
• Be the primary resource for ensuring system health
• Provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies
• Configure, customize, script, and develop the ServiceNow platform
• Gather specifications from service owners, document requirements, and deliver product releases to meet business needs
• Build workflows from service owner requirements including requests, request items and tasks
• Design and build integrations and process automation using ServiceNow Orchestration
• Install and utilize MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform
• Create views and reports as needed to illustrate service performance and demonstrate business value

Required Qualifications:

• U.S. Citizenship is required.
• Having and maintaining an active Secret Government Security Clearance.
• Associate degree or Equivalent experience.
• 3-5 years of experience with the ServiceNow platform.
• Overall 5+ Years of experience in IT, with 2+ Years of experience in handling ServiceNow systems administration
• Experience with SOAP and REST API development
• Active in the ServiceNow community, including having attended Knowledge events, user group meetings, and participating on discussions in the ServiceNow online forums
• Have participated in at least two full cycle implementations of ServiceNow and experience with Release Quebec or higher
• Handle Service Portals including Customer Service Management (CSM) and IT Service Management (ITSM)
• Perform application maintenance, system diagnosing, and performance monitoring
• Manage instance security and assist with investigating incidents etc.
• Ability to plan and execute upgrades and patches
• Ability to manage update sets and import sets
• Deep understanding of application scoping

Preferred Qualifications:

• Experience in advanced administering Now Platform
• ServiceNow Certified System Administrator (CSA)
• ITIL Foundations knowledge or certification

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

All qualified applicants will be considered for employment based on their skills, and merit.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $85K - $120K.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.