Operation and Sustainment Engineer

Job Responsibilities:

• Manage existing cloud systems.
• Perform COTS software deployments, system configuration, system tuning, patching, and system monitoring and troubleshooting.
• Manage and maintain Linux operating systems, ensuring optimal performance and security.
• Provide technical support and troubleshooting for end-users who have questions or issues related to Geospatial Intelligence software applications, hardware, or other technology-related problems.
• Work in a team environment to solve complex problems, including close collaboration with development engineers to properly diagnose and fix complicated technical issues.
• Thrive in a fast-moving environment and enjoy learning new technologies and overcoming new challenges.
• Respond to incoming customer calls, emails, or tickets in a timely and professional manner.
• Record and track all customer interactions, issues, and resolutions using Jira or ServiceNow software and tools.
• Communicate effectively with customers to gather information and determine the root cause of issues or problems.
• Continuously improve personal and team technical skills through training and self-study.
• Be able to support a 24x7 on-call rotation.

Required Qualifications:

• Active TS/SCI Clearance with a polygraph (or willing to get poly when requested).
• Typically, a bachelor's degree is required; however, relevant experience can be substituted in lieu of a degree.
• You must have a minimum of 7 years' experience.
• Possess a strong understanding and command of RedHat Linux.
• Experience with Amazon Web Services (AWS) or other cloud-based technologies.
• Experience with Agile Methodologies.
• Strong organizational skills and attention to detail are necessary for this job.
• Willing to work off-hours to support installs and recurring maintenance activities.
• Experience in analytical work in the Intelligence Community. This work can be in either Imagery Analysis or Geospatial Information Systems (GIS), or a combination of both.
• Possess an IAT Level II certification, or be able to obtain certification within 6 months of hire date.

Desired:

Experience with GIS software, Structured Object Management (SOM), Flexible Content Management Services (FCMS), and/or WATCHMAN.

Experience with Kubernetes or other containerized applications.

Experience with Esri software.

Experience with Atlassian suite of software applications.

Experience with Continuous Monitoring Solutions - Elastic, Grafana, Prometheus, etc.

Experience in Python.

Percentage of Travel Required:
Up to 10%