IT Analyst III | Authentication Services Support - Weaverville,

IT Analyst III | Authentication Services Support

Who is Epsilon:
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon's headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

Why work for Epsilon:
In joining Epsilon's team, you will have the opportunity to contribute to Epsilon's business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

Where you'll work:
You will be working onsite in Weaverville, NC.

An average day:
The IT Analyst III | Authentication Service Support plays a key role in supporting and optimizing complex IT environments, ensuring smooth operations across multiple technology domains. This position focuses on the delivery of enterprise-level services, including analysis, administration, and continuous improvement of infrastructure, applications, and related systems. This position provides direct support for the Infrastructure & Operations (I&O) Authentication Services branch, responsible for administering and monitoring on-premises and Azure cloud authentication systems, ensuring secure and seamless access to mission-critical resources. This role will manage domain authentication, group policy support, and identity verification infrastructure. In this position you will:

• Provide advanced technical support and troubleshooting for IT services in facilities planning, operations, and ongoing maintenance
• Analyze, design, test, and administer storage systems to ensure reliability, scalability, and data integrity
• Develop, implement, and manage server systems, including capacity planning, patching, and performance optimization
• Administer network infrastructure and coordinate with cross-functional teams to ensure secure, efficient, and highly available connectivity
• Plan and execute user support initiatives, including issue resolution and the development of support documentation
• Oversee the administration of databases, websites, and web applications, ensuring robust performance and security
• Coordinate pre- and final-production readiness activities to validate system integrity and adherence to established standards
• Collaborate with various stakeholders to troubleshoot complex issues, perform root cause analysis, and recommend improvement strategies
• Conduct cloud engineering tasks, from solution design and testing to daily administration of cloud-based platforms
• Gather and analyze system performance metrics, leveraging monitoring tools to proactively identify and address potential problems
• Develop and maintain standard operating procedures for ongoing operational tasks and ad hoc support requests
• Facilitate technical meetings and working sessions to coordinate response, recovery, and documentation for service interruptions
• Participate in continuous improvement initiatives by assessing emerging tools, technologies, and best practices for potential integration
• Lead or support incident response efforts, coordinating with multiple teams to restore service operations in a timely manner
• Maintain comprehensive records, diagrams, and documentation related to system configurations, changes, and troubleshooting steps

Basic Qualifications:

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
• Bachelor's degree in information systems, business systems, management information systems, IT management, and/or other IT degree (engineering, math, and science related degrees are acceptable) OR a High School Diploma or equivalent plus four additional years of relevant experience
• Eight years of relevant experience with demonstrated ability to support enterprise-level IT services
• Hands-on expertise with server system analysis, design/testing, and administration (Windows and/or Linux environments)
• Proven skills in network engineering and administration, including routers, switches, and wireless network components
• Experience with cloud engineering, design/testing, and administration on platforms such as Azure or equivalent cloud providers
• Familiarity with authentication services and technologies such as Active Directory, domain trusts, and smart card authentication
• Proficiency with common enterprise monitoring and ticketing tools (e.g., SolarWinds, Splunk, ServiceNow)
• Practical knowledge of database management and basic web application support processes
• Solid understanding of security best practices, including patch management, vulnerability assessments, and incident response
• Strong communication and collaboration abilities to coordinate effectively with cross-functional teams and stakeholders

Other Requirements:

• Will be subject to a Federal Background Investigation and must be able to obtain a Public Trust

Physical Demands and Working Conditions:
Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

• Prolonged periods of computer desk work.
• Dexterity of hands and fingers to operate a computer keyboard and other computer components.
• Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.
• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.
• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
• Maintain a professional emotional response when working with others.

Connect directly with your dedicated recruiter on Epsilon's careers page.
www.epsilon-inc.com/careers

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Disabled/Vets.

Please click here to review your rights under EEO policy.

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .